Business Operations Coordinator

Indie Delights Pvt Ltd is a frozen food manufacturing company based in Vadodara, Gujarat. We work across customer coordination, distribution, product development, packaging and labelling, and domestic and export business operations.

We are looking for a proactive and organised Business Operations Coordinator who can independently manage day-to-day responsibilities, maintain accurate records, coordinate across departments and help improve the company's existing systems.

This is not a routine data-entry or follow-up position. We are looking for someone who takes ownership, thinks logically, solves problems and ensures that assigned tasks reach completion without constant supervision.

Key Responsibilities1. Business Operations and Task Management

• Independently manage assigned tasks from initiation to completion.
• Maintain a central tracker of pending tasks, deadlines, responsible persons, follow-ups and closures.
• Coordinate with sales, production, dispatch, accounts, suppliers, designers and other external contacts.
• Identify delays, follow up proactively and escalate important issues with possible solutions.
• Prepare regular updates for management on completed work, pending actions and potential bottlenecks.

2. Customer and Distributor Coordination

• Handle customer enquiries regarding product availability, pricing, product information and distributor contacts.
• Coordinate with the sales team and distributors to provide accurate information.
• Maintain records of enquiries, customer complaints, resolutions and follow-up commitments.
• Collect monthly primary and secondary sales data from distributors and prepare consolidated reports.
• Analyse sales data by distributor, customer and product to support management decisions.

3. Packaging, Labelling and Documentation

• Coordinate with designers and printing vendors for product packaging, artwork, mono boxes, labels and stickers.
• Collect and organise approved ingredients, nutritional information, product specifications and other required labelling details.
• Coordinate packaging reviews and maintain proper records of artwork versions, approvals and revisions.
• Prepare product and master-carton stickers using production plans and packing sheets.
• Check documents and packaging information for completeness and accuracy, and flag discrepancies before printing or dispatch.
• Follow established compliance approval procedures; do not independently approve unverified regulatory information.

4. Records and Reporting

• Maintain organised digital records for customers, distributors, sales reports, complaints, packaging files, product information and ongoing projects.
• Establish clear file-naming, version-control and record-keeping practices.
• Ensure recurring reports and submissions are completed within deadlines.
• Maintain reliable records so that important business information is accessible without depending on individual memory or scattered messages.

5. Process Improvement

• Identify repetitive tasks, communication gaps, missing records and avoidable delays.
• Recommend practical improvements using Excel, standardised formats, checklists and trackers.
• Help document standard operating procedures for recurring activities.
• Take initiative to improve coordination, reporting accuracy and overall operational efficiency.

Required Skills and Qualifications

• Graduate in any discipline.
• 1–2 years of experience in business operations, sales coordination, administration, MIS, customer operations or a similar role.
• Good working knowledge of Microsoft Excel, Word, email and digital record management.
• Strong organisational skills and attention to detail.
• Clear written and verbal communication skills in English, Hindi and Gujarati as required for the role.
• Ability to prioritise multiple tasks, meet deadlines and follow through independently.
• Practical problem-solving skills and the confidence to make routine decisions within defined authority.
• Willingness to learn the company's products, systems and packaging compliance requirements.

Experience in FMCG, food manufacturing, distribution, packaging or a small/medium-sized business will be an advantage.

What We Expect From You

• Take responsibility for outcomes, not just assigned activities.
• Follow up without waiting for reminders.
• Maintain accurate and updated records.
• Identify problems early and communicate them with possible solutions.
• Ask for clarification when necessary, but independently handle routine work.
• Suggest improvements rather than accepting inefficient processes.
• Maintain confidentiality and handle company information responsibly.

What We Offer

• An opportunity to work closely with management and understand multiple business functions.
• Meaningful responsibility and scope to improve business processes.
• A role in which initiative, reliability and performance are valued.
• Salary of 23,000–25,000 per month, based on demonstrated capability and experience.

Selection Process

Shortlisted candidates will undergo a structured interview and a practical assessment involving Excel/data organisation, task prioritisation, problem-solving and process improvement.

How to Apply: Send your résumé along with a brief description of a process you have independently managed or improved at your previous workplace.

Please include your current salary, expected salary, notice period and availability to join.