Business Operations Consultant

About the Role
We are looking for enthusiastic professionals to join our Business Operations Support team. The role involves interacting with customers, assisting them with their queries and requests, and supporting the completion of assigned processes.

Key Responsibilities

• Connect with customers regarding assigned requests and provide necessary assistance.
• Collect and update relevant customer information.
• Provide information and assistance as per defined processes.
• Follow up on assigned cases and assist in completion of pending customer queries.
• Maintain accurate records of interactions.
• Meet defined productivity and quality standards.
• Ensure adherence to company guidelines and processes.
• Provide timely and professional support to customers.

Eligibility Criteria

• Graduate in any discipline preferred.
• 0–4 years of relevant experience.
• Freshers with excellent communication skills can also apply.
• Proficiency in English and Hindi is mandatory.
• Basic computer knowledge and familiarity with CRM tools will be an advantage.

Required Skills

• Excellent verbal communication and interpersonal skills.
• Good listening and coordination skills.
• Customer-focused approach.
• Ability to understand and respond to customer queries effectively.
• Process-oriented and self-motivated.
• Good problem-solving skills.

What We Offer

• Fixed salary.
• Comprehensive training on relevant processes and systems.