Business Operations Analyst

Cisco Networking Group

Meet the team Cisco's Networking (CN) organization is one that builds on the wonderful history of Cisco inventing and leading the global networking industry. The opportunity in front of all of us is unbelievable. Networks around the globe have been growing for over 35 years, and we are still at the beginning! It’s hard to imagine that three billion of the world’s eight billion people are still unconnected or underserved. Soon enough, we will move from billions of connected things and people to trillions of connected things and people. With the rise of the public cloud, connectivity is no longer simply physical access but includes virtual connectivity. And all this connectivity is central to every experience and every economy around the world. Cisco has been synonymous with connectivity for the last 35 years, and we are excited about creating the next era of connectivity with you. One of the things that stands out to me is the amount of amazing innovation and passion in every single team. We build great products with employees who have a deep passion for winning and want to help our customers solve their greatest connectivity challenges. Cisco has always had great innovation, but in the past this innovation and our potential have often been hindered by organizational and product silos. By bringing our teams closer, centralizing and synchronizing our operations, we will accelerate innovation to enable our customers to simplify everything! Central Operations is a new business unit within Cisco’s Networking organization who has been tasked to centralizing our practices as a service across. Our mission is to transform Cisco’s operational efficiencies by using real time data and insights and synchronized business processes to drive business decisions and accelerate the delivery of our strategic agendas. This will enable our vision, which is to increase both the human and cost efficiencies within Cisco, that will enable faster execution of our employees as well as free up capital that will allow us to afford resources earlier than would have been expected. The result is increased Operational Leverage generated by increased operating income, profit, and revenues for Cisco. You would be joining the Networking team, and the Central Operations organization to fulfill this mission and vision.

Your Impact As a Business Analyst, you will be responsible for the end-to-end management of processes surrounding the commitment of funds within Cisco. You’ll need to understand the policies within Cisco which instruct and require certain aspects of the funding request to be fulfilled and execute to those policies. You will also be responsible for entering each funding request, following them through the approval process, and helping to answer any questions or modify the entry as required. This general approach to managing the commitment of funds extends to our cross-charge functions, as well as our accrual processes. With this responsibility, you will be working intimately with our Business Units across CN and with our partner organizations such as Finance, and Procurement – GSM and GPS & Security Compliance orgs. We are looking for an experienced order fulfillment individual to drive more effective funds commitment and management processes within the business. When there is a roadblock working with other partner organizations, it’s your job to assist. We fulfill each above function by working within our own internally developed Business Operations Command Center Toolset while providing our organization the necessary training, documented procedures, operations, and tools to succeed. You would support many of these activities in support of your team.

Who You Are We are looking for someone who understands the purchasing systems and policies necessary to fulfil purchasing commitments with ease. Someone who makes perfect sense out of every field in SmartBuy, iProcurement, FinABC, GPE/BATS, Fieldglass, CCW and other purchasing and cross charge systems. You have been doing this for years, and desire to begin working more closely with the business units. We need you if you have a strong interest and experience in business operational practices and can assist in executing processes in a uniform fashion across CN. The processes and systems you will be maintaining will report and analyze intelligence metrics that will set, monitor, and drive improved financial results across CN. It is imperative that the information we enter and the contracts we submit for funding approval be aligned to policy. It’s our job to create efficiencies through quality work products. You will be responsible for reviewing, learning, maintaining, implementing, and improving systems and processes that help the organization scale and run more efficiently. You are a self-starter; able to create a look forward and clear potential issues before they become roadblocks. You achieve success through strong cross-functional relationships, engaging coworkers, and stakeholders to jointly design and deliver what an individual team could not. You also have a great passion for quality in your execution, you have great attention to detail, and you focus easily to drive tactical tasks to completion. You understand the needs of your cross-functional stakeholders and customers. You measure success in the impact of your programs and breadth of cross-functional contribution. This role is highly collaborative with tactical daily requirements. We will work with many organizations to deliver value to our business unit as well as across the Cisco Enterprise Networking group. You should have a strong understanding of Cisco systems used to execute our Procurement process, a general understanding of budget management, a tenacious desire to help people become more efficient. You value tactical and operational duties and have no issues spending cycles performing these duties with great attention to their details. You have a solid work ethic, and are ok with working global work hours, as many of your day-to-day customers will be based internationally.

Key Responsibilities

• You will be responsible for overseeing and executing all Purchase Order (PO) and Sales Order (SO) Commitments (CCW Requests)
• You will be responsible for supporting finance in our accrual processes
• End to end ownership of Beeline (C-Worker Connect) transactions
• Manage mid-quarter adjustments and amendments
• Work with stakeholders on pending budgets to ensure approved funds are consumed.
• Assist requesters in the buying process
• Assist in onboarding new suppliers
• You will review each contract before submitting it for approval to ensure it has the necessary attributes to be approved by our Finance teams.
• You will work across businesses to execute all Cross Charges for the BU
• Understand and execute precisely to the GPS / GSM / Finance Policies
• You can handle multiple work-streams simultaneously to meet objectives and key deadlines
• You are a motivated self-starter who is highly results-driven, takes enormous pride in your work and demonstrates a high degree of enthusiasm for excellence and professionalism
• Must be able to communicate and work effectively across varied time zones, diverse cultures, 3rd party relationships, and the varied functions and groups across Cisco
• You will work to continuously improve our business operations practices and processes
• You will program manage a variety of business processes with an eye on priorities

Minimum Qualifications

• Education: BA In Business or equivalent degree
• 3-4 years of Business Support (Finance, Operations)
• 2+ Cisco years of Operations / Finance contributing to end to end PO cycle management and internal ordering (CCW) experience (Preferred)
• Proficient in CCW, SmartBuy, Beeline (CWC), FinABC
• Basic knowledge of Opex, Capex and COGS categories.
• Understands both Finance & Procurement Policies relating to the commitment of Cisco Funds.
• Excellent written and verbal communication, ability to communicate with influence and action at every level. Strong interpersonal skills.
• Demonstrated leadership skills and experience working with cross-functional teams to align thinking and ensure effective decision-making & communicate
• Understanding of Business Operations practices such as budgeting, procurement, hiring, onboarding, contracts and negotiations.
• Good experience in both building and presenting complex spreadsheets used for data analysis and comparative analysis
• Fun, highly energetic personality; great team player who works well in collaborative situations Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.