Business Operations Analyst
Modernizing Medicine · Hyderabad · onsite · Posted 70d ago
Undisclosed5–10 yrsfulltimeSourced from
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About this role
Job Summary
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
The Business Operations Analyst - Client Services serves as an individual contributor within the Customer Success Reporting and Analytics function. This pivotal role is responsible for defining comprehensive reporting frameworks, designing advanced analytical approaches, and delivering strategic insights that guide Customer Success leadership decision-making. Reporting to the Senior Manager, Reporting and Analytics, the Analyst partners closely with leadership and cross-functional stakeholders to identify performance trends, establish core operational metrics, and ensure our data infrastructure seamlessly supports organizational growth and operational efficiency.
Responsibilities In this role, your core focus areas will be balanced across the following vital functions:
- Strategic Analytics Reporting Leadership: Lead the design and evolution of scalability-minded reporting frameworks that support Customer Success performance management. Define and evolve key performance indicators, design dashboards used by leadership, translate complex business questions into robust analytical solutions, and provide leadership-level insights into operational trends and opportunities.
- Advanced Data Analysis Insights: Conduct deep analytical work to uncover operational insights that drive business improvement. Analyze complex datasets across multiple systems to identify risks and performance drivers, develop predictive frameworks for operational planning, and present actionable findings directly to Customer Success leadership.
- Operational Frameworks Process Optimization: Lead the design and improvement of operational reporting processes. Define standard operating procedures and best practices for reporting, data governance, and analytics while actively identifying opportunities to improve metrics, reporting automation, and data workflows.
- Cross-Functional Analytics Leadership: Serve as a key analytics partner across Customer Success and adjacent teams. Partner closely with leadership in Operations, Product, and Finance to define multi-system reporting needs, support cross-functional strategic initiatives, and provide thought leadership on how data can drive business maturity.
- Project Leadership Mentorship: Provide dedicated leadership for complex reporting and analytics projects from initial design through final delivery. Establish rigorous documentation standards for reporting assets and provide guidance, professional development, and mentorship to junior Business Operations Analysts.
- Navigating Ambiguity: You will regularly tackle complex and ambiguous analytical challenges across Customer Success operations. This requires identifying appropriate analytical methodologies and synthesizing disparate data points across multiple systems into clear insights.
- Data-Driven Innovation: Rather than following static routines, you will be responsible for evolving our analytics strategy. This includes building scalable reporting structures, exploring novel opportunities to leverage operational data, and implementing technical solutions that advance our operational maturity.
- Strategic Influence: You will exercise a high level of independent judgment to define metrics and reporting standards. Your findings and recommendations will directly influence strategic corporate decisions and determine how operational performance is evaluated across the enterprise.
- Education: Bachelors degree or equivalent.
- Field of Study: Operations, Analytics, Data Engineering, Management Information Systems, Finance, Economics, Statistics, or a related quantitative field.
- Experience: 5+ years of experience in a Customer Success or Business Operations-related analyst role, with a proven track record designing, developing, and maintaining high-impact metrics, dashboards, and reports.
- Technical Core Skills:
- High proficiency with Salesforce and Microsoft Excel / Google Sheets (including advanced formulas, lookups, and pivot tables).
- Advanced analytical skills with a proactive mindset to navigate ambiguity, uncover gaps, and drive continuous improvement.
- Outstanding project management capabilities with the ability to manage multiple tasks, prioritize effectively, and meet tight deadlines.
- Strong interpersonal and communication skills, capable of smoothly collaborating across distinct business units.
- Industry Experience: Direct experience working in SaaS, healthcare technology, or within technology organizations.
- Functional Background: Experience directly supporting Customer Success, revenue operations, or service operations environments.
- Preferred Tools: Hands-on experience with ChurnZero, and Business Intelligence (BI) tools such as Power BI, Domo, or Tableau.
- Preferred Education/Leadership: Healthcare-relevant certifications or degrees, and previous experience mentoring junior analysts.
To thrive at ModMed and excel in this senior position, you must demonstrate proficiency in these core areas:
- Accountability: Holds themself and others accountable to deliver successful, high-quality outcomes.
- Business Savvy: Deeply understands our industry, our business model, and our customers, applying that knowledge to positively impact the organization.
- Communication: Readily understands audience needs and clearly expresses analytical ideas to build trust, ensure company-wide alignment, and collaborate effectively.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Skills
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About Modernizing Medicine
Modernizing Medicine
Software Product
45
employees
2010
16 years old
Hyderabad / Secunderabad, Telangana
India
About
Modernizing Medicine develops specialty-specific software for the healthcare sector, enhancing EHR efficiency and patient care through tailored technology solutions.
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