Business Manager

Job Description - Agency Frontline Sales Role

 

Band- 1

CTC- Up to 3.5 lakh rupees

 

JOB SUMMARY :

To create network of high performing agencies and promulgate initiatives within each agency

to achieve sales productivity targets through sustainable partnership with Licensed Agents and partners.Recruit ,Coach,Mentor,Support and Retain qualified agents and partners and Drive them to achieve New business productivity Renewal Targets.

 

KEY RESPONSIBILITIES :

? Organize and run recruitment events (BOP) for Partner and Agents.

? Identify the prospective Partners and Licensed Agents.

?Selection to on boarding of the Partners/Agents and responsible for Partners/Agents income

? Own the operational aspects of coding of a new Partner/Agent and other day to day interactions with support functions whenever required.

? Plan goals performance needs for Partners and Agents in a periodic manner

? Set weekly production target for team of agents and partners

? Identify partner/ agents development needs and work with team to schedule appropriate technical, product and skills training and coaching. Develop agents in line with career development / training requirements of the Company.

? Accompany agents on customer visits to support and improve sales skill. Help whenever needed in prospecting activity in the field by joint field work activity with Partners/Agents.

? Responsible for the activation and productivity of the agents and partners on business month on month.

? Motivate by providing support, recognizing good performers and arranging appropriate team-building activities.

? Operate as a product ?Subject Matter Expert? and run ?Train-Audit-Retrain? cycle on skills of Partners and Agents.

? Conduct weekly / monthly meeting to review performance, disseminate Company information, address common problems and concerns and rally the team to achieve goals.

? Ensure Partners and agents work in accordance with Company standards, the regulation and ethics and maintain licensed status.

? Make necessary decisions based on agent performance. Contact Partners and Agents who are falling short of Contract Maintenance criteria to re- activate them or arrange training.

? Host events for customers to develop new and long-term relationship and promoting the brand.

? Ensure submitting DSR through company?s sales report management tool.

? Maintain up to date knowledge of all insurance products and company regulations.

? Stay informed about industry trends, competitors? offerings and regulatory updates

 

MINIMUM/SPECIFIC EXPERIENCE :

? Graduate/ Post Graduate in any discipline

? Good communication skills ? English regional language (mandatory)

? Age group: 25-38 years

? Minimum 2 years of Sales experience

? Preferably has own conveyance

? Previous experience of BFSI industry is preferred

 

Competencies and Skills -

1. 
         Competency- Result Orientation
   Definition-
   Encourages the team to set challenging yet achievable sales, recruitment and persistency goals (13th and 25th month)
   

Regularly reviews self and team performance on KPI, incentive targets and provides feedback to help them improve

Recognizes and rewards team members who consistently exceed their sales, recruitment and persistency targets (KPI)

Skillset required-
Goal Setting, Time Management, Target Focus, Performance Review, Feedback Use

 

1. 
         Competency - Sales Orientation
   Definition-
   Proactively researches and stays updated on new life insurance products and services
   

Identifies customer needs and recommends appropriate solutions

Develops strong relationships with existing distributors to drive repeat business

Meets or exceeds monthly/quarterly sales targets

Skillset required-
Product Knowledge, Prospecting, Communication, Customer Understanding, Closing Skills

 

1. 
         Competency- Customer Delight
   Definition-
   

Proactively identifies and addresses customer needs and concerns

Knows customer segments in the locality and develops strong relationships with customers to foster loyalty and trust

Provides product knowledge training to sales team to enhance customer experience

Analyzes customer feedback and implements improvements to processes and services

Skillset required-
Customer Service, Relationship Building, Active Listening, Problem Solving, Feedback Handling
 

1. 
         Competency- Work Ethics
   Definition-
   Promotes a culture of integrity and ethical behavior within the team
   

Ensures sales practices comply with relevant laws, regulations, and industry standards

Provides guidance to sales representatives on ethical dilemmas and decision-making

Takes prompt action to address any unethical conduct or misconduct towards brand values

Skillset required-
Integrity, Compliance, Fairness, Responsibility, Ethical Behavior

 

1. 
         Competency - People and Team Leadership
   Definition-
   Communicates a clear vision and strategy for the team to achieve organizational objectives
   

Motivates and inspires the team to perform at a high level

Delegates tasks and responsibilities effectively to leverage team members' capabilities

Provides constructive feedback and coaching to help team members develop their skills

 

Skillset required-
Motivation, Teamwork, Delegation, Coaching, Support

 

1. 
         Competency - Recruitment/Distribution Skills
   Definition-
   Proactively identifies and maintains a diverse pipeline of potential advisors and partners using established criteria, competitor mapping, and professional networking.
   

Develops and delivers a compelling value proposition that clearly articulates the career opportunity, compensation, and support structure, effectively influencing and convincing high-potential advisors and partners to join the team.

Skillfully anticipates and manages advisor objections through clear communication, factual evidence, and motivational techniques.

Effectively leverages existing networks, professional referrals, and natural market opportunities to consistently generate quality leads for distribution expansion.

Demonstrates the ability to attract established and high-performing distributors or teams from competitor organizations by highlighting the unique advantages and growth opportunities the company offers.

Ensures a good selection process is followed, and successful recruits are smoothly integrated by providing initial training and necessary resources to facilitate a fast start in the role.

 

Skillset required-
Lead Generation, Networking, Prospecting, Communication, Interviewing

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