Business Manager – Operations & Administration

Job Summary

The Business Manager will be responsible for overseeing day-to-day business operations, managing recruitment and onboarding, coordinating with vendors, ensuring timely internal and external follow-ups, and establishing effective business processes and procedures.

The role requires a proactive, organized, and result-oriented professional who can independently manage operational activities, improve organizational efficiency, support management in decision-making, and ensure smooth coordination between employees, vendors, clients, and other stakeholders.

Key Responsibilities

Recruitment and Human Resource Management

• Manage the end-to-end recruitment process, including identifying manpower requirements, posting job openings, screening candidates, scheduling interviews, and coordinating selections.
• Identify suitable candidates based on organizational requirements and job specifications.
• Coordinate with management and department heads to finalize recruitment requirements.s
• Ensure timely completion of joining formalities, documentation, and employee onboarding.ng
• Maintain recruitment records, employee information, and hiring status reports.

Vendor Management

• Identify, evaluate, and coordinate with vendors, suppliers, and service providers.s
• Obtain quotations, compare pricing, and assist management in vendor selection and negotiations.ns
• Monitor vendor performance, quality of deliverables, costs, and adherence to agreed timelines.nes
• Maintain vendor databases, agreements, purchase records, and communication logs.
• Ensure timely follow-ups for quotations, supplies, payments, and pending deliverables.

Internal and External Coordination & Follow-ups

• Coordinate with internal teams to ensure timely completion of assigned tasks, projects, and business activities.
• Follow up with employees and department heads regarding pending work, deadlines, and deliverables.s
• Liaise with external stakeholders, including clients, vendors, consultants, and business partners
• Maintain a systematic follow-up mechanism to track commitments, outstanding tasks, and action items.
• Prepare regular status reports and escalate delays, operational challenges, and critical issues to management.

Establishment of Processes and Procedures

• Develop, document, and implement standard operating procedures (SOPs) for business operations and administrative activities.s
• Establish structured workflows, reporting systems, approval mechanisms, and accountability frameworks.
• Ensure employees understand and adhere to established policies, procedures, and operational guidelines.
• Identify gaps in existing processes and implement corrective measures
• Maintain proper documentation and ensure consistency in the execution of business activities

Business Recommendations and Continuous Improvement

• Analyze existing business operations and identify opportunities to improve efficiency, productivity, and cost-effectiveness.
• Provide practical recommendations to management for improving business processes, employee performance, and resource utilization.
• Identify operational bottlenecks and propose solutions to minimize delays and improve coordination.
• Introduce appropriate tools, tracking systems, and reporting mechanisms to improve operational transparency.y
• Monitor the effectiveness of implemented improvements and recommend further corrective actions.ns

Employee Training, Onboarding and Follow-ups

• Develop and coordinate structured induction and onboarding programs for new employees.
• Ensure recruits understand their job responsibilities, company policies, processes, and reporting structures.
• Coordinate role-specific training and guide new employees during their initial employment period.
• Conduct regular follow-ups with recruits and their reporting managers to monitor progress, performance, and adaptation.
• Identify training requirements and coordinate additional training wherever necessary.
• Maintain training records, onboarding checklists, and employee progress reports.

Qualifications and Experience

• Bachelor's degree in business administration, Management, Human Resources, or a related discipline. An MBA or relevant postgraduate qualification will be an added advantage
• 3–5 years of experience in business operations, administration, HR coordination, vendor management, or a similar role
• Experience in recruitment, employee onboarding, process development, and stakeholder coordination
• Experience in technology, IT services, project-based businesses, or a growing organization will be an advantage

Required Skills and Competencies

• Strong organizational, planning, and multitasking abilities
• Excellent verbal and written communication skills
• Strong follow-up, coordination, and interpersonal skills
• Ability to independently manage responsibilities and meet deadlines
• Good problem-solving, analytical, and decision-making abilities
• Proficiency in MS Office, Excel, email, and business reporting tools
• Ability to maintain confidentiality and handle employee and business information professionally
• A proactive attitude with a strong sense of ownership, accountability, and attention to detail

Expected Outcomes

The Business Manager is expected to ensure:

• Smooth and efficient day-to-day business operations
• Timely recruitment and effective onboarding of employees
• Strong coordination between internal teams and external stakeholders
• Improved operational discipline through documented processes and procedures
• Continuous improvement in productivity, accountability, and organizational efficiency

Overall objective: To act as a key coordination and operations resource for the Managing Director/CEO, ensuring that employees, vendors, and business activities are effectively managed and that organizational objectives are achieved in a structured and timely manner.