Business Manager Government Business

• Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Written Comprehension The ability to read and understand information and ideas presented in writing.
• Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Speech Clarity The ability to speak clearly so others can understand you.
• Oral Expression The ability to communicate information and ideas in speaking so others will understand.

• English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Personnel and Human Resources Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

• Guiding, Directing, and Motivating Subordinates Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Making Decisions and Solving Problems Analyzing information and evaluating results to choose the best solution and solve problems.
• Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Coordinating the Work and Activities of Others Getting members of a group to work together to accomplish tasks.
• Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.

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