Business Manager And Partner

About the Role

FITPASS is looking for a hands-on Business Manager to acquire new B2B clients and manage existing partnerships across banks, insurance companies, corporates and other institutional partners. The candidate will work closely with the Partnerships & Institutional Alliances team to drive business growth and own account execution, from prospecting and commercial closure to launches, ongoing operations, renewals and payment follow-ups.

Key Responsibilities

• Identify and prospect potential B2B clients through research, outreach, referrals and networking; build a qualified pipeline of business opportunities.
• Drive new business acquisition through pricing discussions, commercial negotiations and closure, working with the Partnerships & Institutional Alliances lead.
• Track the sales pipeline, maintain timely follow-ups and drive opportunities towards conversion and revenue growth.
• Arrange and lead meetings with prospective clients, understand their requirements, present FITPASS offerings and develop suitable partnership proposals.
• Manage client relationships and senior stakeholders; drive renewals, cross-selling and account expansion while ensuring delivery against agreed commitments.
• Coordinate agreements, Statements of Work (SOWs) and addenda with Legal and partners; ensure scope, commercials, effective dates and obligations are accurately documented and implemented.
• Drive onboarding and launches, coordinating membership offerings, customer journeys, eligibility, verification, network coverage, integrations and launch assets.
• Work with KAMs and Product, Technology, Network, Operations, Finance, Legal and Marketing teams to resolve dependencies and deliver within agreed timelines.
• Analyse partner sourcing, activations, utilisation, revenue and service costs; prepare MIS, presentations and business reviews, and recommend corrective actions.
• Lead client reviews, draft clear business communications and maintain account records and action trackers with owners, deadlines and timely escalation.
• Investigate and resolve partner and member escalations, including activation, network access and fair-use issues, with relevant teams.

Key Skills and Experience

• 7-12 years of B2B business development, partnerships or key account experience, with a track record of acquiring clients, growing revenue and managing account execution.
• Excellent written and verbal communication; ability to independently prepare concise emails, proposals, meeting notes and management presentations.
• Commercial judgement and comfort with pricing, revenue, costs and billing; ability to identify inconsistencies in agreements.
• Strong ownership, attention to detail and ability to manage multiple accounts and competing deadlines with minimal supervision.
• Ability to learn partnership models quickly, translate client requirements into clear actions and judge when to escalate.
• Willingness to travel for client meetings and business requirements.
• Strong Excel/Google Sheets skills, including pivot tables, lookups, data validation and reconciliation of large datasets.

Experience working with banks, insurers, employee benefits, healthtech, wellness or other institutional service

partnerships is preferred.