Business Interlock Senior Analyst

Skill required: Talent Development - Training Needs Analysis (TNA)
Designation: Business Interlock Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
What would you do The Reporting Analytics - Reporting Ops Trainer builds the delivery capability of the reporting tower equipping practitioners to produce recurring reports and Golden Source dashboards accurately, on standard, and on schedule. The role owns the full training lifecycle and drives adoption of governed, standardized, AI-enabled ways of working, so the tower improves report accuracy, SLA adherenceTalent Development processTraining Facilitation Skills:Strong Customer Service SkillsAbility to design engaging training materials and adapt training delivery based on audience needsProficient in usage of any instructional design tools such as Articulate, Canva, SCORMExcellent communication, presentation, and facilitation skillsStrong analytical skills to interpret operational data and identify training areas for improvement
What are we looking for Primary skill - Training Needs Analysis (TNA) - P5 Secondary skill - Instructor-Led Training (ILT) - P5Training and Transition experienceAbility to establish strong client relationshipAbility to manage multiple stakeholdersAdaptable and flexible Collaboration and interpersonal skillsProblem-solving skillsCommitment to qualityNegotiation skillsProcess orientationAgility for quick learningAgentic AI certification or an equivalent professional certificate
Roles and Responsibilities: 4-6 years of experience in Sales Operations Reporting Analytics, with a minimum of 3 years in Sales Analytics TrainingTraining Content: Develop and maintain role-based training on reporting processes, dashboards, data quality, KPIs, Power BI, and compliance requirements.Onboarding Delivery: Lead new-hire onboarding and deliver training through instructor-led, hands-on, and self-paced learning formats.Assessment Coaching: Evaluate readiness through assessments and provide ongoing coaching to improve reporting accuracy and consistency.Training Insights: Use performance and quality metrics to identify skill gaps, prioritize training, and measure impact.Leadership Partnership: Align training with reporting standards, SOPs DTPs, and automation initiatives in collaboration with Managers and the GPO.AI Enablement: Train teams on AI-powered reporting tools while ensuring proper validation and human oversight.Content Governance: Maintain standardized, version-controlled training materials and an audit-ready content library.Recurring analytics refresh calendar and ad hoc data-pull turnaround managementDocumentation governance - maintaining templates and Detailed Task Procedures DTPs with periodic review and version controlRoot-cause analysis - identifying process errors and implementing correction plansProficiency in Power BI, Excel incl. Power Query Power Pivot, and SQL Server fundamentalsAgentic AI familiarity: hands-on exposure to agentic-AI NLQ tools e.g., Report Distribution Agent, data-quality self-healing, coaching teams on adoption and validationProficiency in Microsoft Office Suite Word, Excel, PowerPoint and Outlook and learning management systemsSupporting new transitions, building process maps and DTPs, root-cause analysis, and coaching team membersDomain Expertise to Train On:End-to-end sales, consumption, and forecasting report production,


Qualification
Any Graduation