Business Interlock Senior Analyst

Skill required: Talent Development - Learning Delivery Operations

Designation: Business Interlock Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world-s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

What would you do
The Learning Admin - Senior Analyst is responsible for overseeing and managing the administrative and operational aspects of learning and development initiatives. This role ensures effective coordination of training logistics, optimal utilization of learning resources, and smooth functioning of Learning Management Systems (LMS). The role also provides day-to-day leadership to learning administration teams and acts as an escalation point for operational issues while ensuring adherence to defined processes and service level agreements.

What are we looking for
Shift Timings:"Must be open to Australian shift timings:(9 am to 5 pm) Australian time""

Relevant years of experience in learning administration, learning operations, or scheduling roles

Prior experience in supervising or mentoring team members

Exposure to global learning operations or shared services environment preferred

Exposure to LMS platforms SuccessFactors ClearXP is mandatory.Exposure of working with Australian client in retail sector."
Educational Qualification:

Bachelor-s degree in any discipline (B.A / B.Com / B.Sc / B.Tech or equivalent)


Roles and Responsibilities:

"

Lead and manage end-to-end learning administration activities

Supervise and coach learning administrators and coordinators

Plan and prioritize scheduling tasks, resources, and workloads

Manage Learning Management Systems (LMS) and related platforms

Track, analyze, and report learning metrics and operational performance

Collaborate with Delivery Services, Capability, BI, and stakeholders to deliver cost-effective learning schedules

Act as the first point of escalation for operational and client issues

Ensure compliance with organizational policies and regional regulatory requirements

Drive process improvements and operational efficiencies""

Strong project planning and organizational skills

People management and team leadership capability

Analytical mindset with ability to generate management reports

Proficiency in MS Excel, MS Access, and learning administration systems

Strong written and verbal communication skills

Customer service orientation and stakeholder management skills

Ability to manage competing priorities in a fast-paced environment

Multicultural awareness and collaboration skills suitable for Australia region operations"

Qualification
Any Graduation