Business Interlock Analyst

Skill required: Talent Development - Instructor-Led Training (ILT)

Designation: Business Interlock Analyst

Qualifications: Any Graduation

Years of Experience: 3 to 5 years

What would you do
Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs
Talent Development involves creating and implementing programs to enhance employees skills and career growth. This includes training, mentoring, and performance management. The goal is to help employees reach their full potential and contribute effectively to the organization. Responsibilities also include identifying skill gaps and developing strategies to address them. This role is essential for fostering a skilled and motivated workforce.
The practice of training and learning material between an instructor and learners, either individuals or groups. Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners.

What are we looking for

Strong analytical skills

Written and verbal communication

Ability to establish strong client relationship

Adaptable and flexible

Agility for quick learning

To primarily coach the agents on the floor to positively impact their CSAT scores and also deliver refresher trainings, provide floor coaching on process and comms.

Looking for a universal Coach with HRO experience.

Roles and Responsibilities:

In this role you are required to do analysis and solving of lower-complexity problems

Your day to day interaction is with peers within Accenture before updating supervisors

In this role you may have limited exposure with clients and/or Accenture management

You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments

The decisions you make impact your own work and may impact the work of others

You will be an individual contributor as a part of a team, with a focused scope of work

Please note that this role may require you to work in rotational shifts

Qualification Any Graduation