Business Intelligence Specialist

Summary: The Business Intelligence Specialist provides responsive, detail-oriented support for reporting and analytics users. This role handles day-to-day requests and first-level troubleshooting across business intelligence tools, helps maintain reliable reporting, and completes well-defined data and reporting enhancements. The Specialist partners with business users, analysts, and IT to understand needs, resolve issues, communicate progress, and deliver accurate, practical solutions.

Roles & Responsibilities:

Manage access requests: Coordinate and complete access requests for reporting, analytics, and related applications; follow established approval, documentation, and security procedures.

• Troubleshoot reporting issues: Investigate and resolve first-level issues in Power BI and SSRS, including report errors, refresh failures, permissions, filters, subscriptions, and unexpected results; escalate complex issues with clear findings and supporting detail.
• Respond to user requests: Monitor and respond to requests through the ticketing process, acknowledge receipt, provide status updates, document interactions, and schedule follow-ups when needed.
• Write ad-hoc SQL queries: Create and modify SQL queries to answer operational questions, validate data, support troubleshooting, and produce custom extracts while applying sound data-handling practices. • Build minor enhancements: Complete small, well-defined changes in Sigma and other business intelligence tools, such as simple datasets, metrics, visualizations, filters, and report updates.
• Validate data and reporting quality: Participate in QA testing; review reports for accuracy, functionality, consistency, and usability; analyze data from multiple sources and partner with Power BI experts to resolve data integrity issues.
• Translate business needs: Evaluate internal customer needs and work with users at both a business and technical level to recommend appropriate solutions and act as a dependable technical point of contact.
• Manage work and priorities: Develop work plans and timelines, manage workflows and open requests, coordinate with other teams, and balance multiple priorities in a fast-paced environment.
• Improve service delivery: Support workstream planning and help develop turnaround-time metrics and other measures that improve visibility, responsiveness, and service quality.
• Use AI thoughtfully: Apply proficiency with AI tools to improve research, troubleshooting, documentation, query development, testing, and workflow efficiency while protecting confidential information and validating outputs.

Education Qualification:

Excellent communication skills, both verbal and written, as well as the ability to respond appropriately to requests via acknowledgements, updates and resolutions.

• Strong attention to detail, focus, follow-through, analytical thinking, and problem-solving skills.

• Ability to monitor and respond quickly and effectively to requests.

• Experience managing projects, requests, or workflows and coordinating work across teams.

• Business Intelligence tool experience preferred.

• Excellent analytical and problem-solving skills.

• Ability to handle multiple priorities in a fast-paced environment.