Business Insurance Service Associate

Job Summary

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 11,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Business Insurance Service Associate at Marsh McLennan Agency (MMA).

Applicants must be within driving distance to our Thomaston, GA office to be considered for this role and have the ability to commute to the office a minimum of three days per week.

A day in the life.

As a Business Insurance Service Associate, you will:

• Set up new prospects and complete customer data entry according to procedures.
• Process audits, order loss runs, run proposal and generate loss summaries.
• Establish and communicate schedules.
• Open, distribute, scan and route mail.
• Order office supplies (if applicable).
• Show proficiency in utilizing resources and software to generate reports and/or other requested information.
• Invoice premiums related to clients.
• Complete routinely daily, weekly, and monthly reports, as assigned.
• Research and resolve policy discrepancies.
• Monitor real-time call arrival patterns to ensure satisfactory service levels.
• Keep manuals and carrier information up to date and retain knowledge of carrier and industry changes.
• Retrieve information from carrier web-sites, as required, and keep our Client Management system, appropriately updated.
• Maintain production goals for completing work, while maintaining high quality.
• Support service and production team in reaching overall agency revenue and retention goals.
• Maintains up to date knowledge of: departmental systems, related technology, and policies and procedures.
• Perform other duties, as assigned.

Qualifications

We'd love to meet you if your professional track record includes these skills:

• High school graduate or equivalent
• Strong organizational skills
• Demonstrated proficiency in basic computer applications such as Microsoft Office software products

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Skills

• Customer data entry
• Data entry
• Microsoft Office software products
• Client Management system
• Carrier web-sites
• Policy discrepancies resolution
• Audits processing and loss runs
• Scheduling
• Report generation

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.