Business Head

Role & responsibilities

• 5+ Experience in Consumer Electronics, Retail Service, After-Sales Service or Service Business Operations.
• Strong experience in multi-location service/business operations and regional team management.
• Proven experience in business growth, sales/commercial performance and target achievement.
• Strong exposure to customer experience, service operations and escalation management.
• Experience in vendor management and people leadership.
• Good analytical, decision-making and stakeholder-management skills.

Candidates at senior leadership level who have actually managed and grown a service business, rather than profiles limited to technical or single-location service operations.