Business Head - Jewellery

Role Summary:

As Business Head - SuvarnaSetu, you will take charge of both sales acceleration and client success, driving deep market penetration and adoption. This role is ideal for someone who understands retail business mindset, believes in digital enablement, and can lead with both numbers and empathy.

Key Responsibilities:

Sales & Growth:

- Own and execute the GTM strategy to onboard 1000+ jewellers in 24 months.

- Identify and convert family jewellers across India via direct sales, referrals, and channel networks.

- Conduct product demos, close deals, and ensure active platform usage.

- Track performance through CRM, define KPIs, and optimize sales funnels.

Customer Success:

- Drive platform adoption post-onboarding - especially app usage, rate booking, gold SIPs, and loyalty programs.

- Resolve escalations and work with product/tech teams for market-driven improvements.

- Maintain long-term relationships and ensure contract renewals.

Leadership & Brand Representation:

- Build and manage a team of field executives and coordinators.

- Represent ORNATE & SuvarnaSetu at trade expos, GJC events, and regional jewellery associations.

- Coordinate with content/marketing teams for campaigns targeting retail jewellers.

Desired Profile:

- 7-10 years in B2B sales, retail tech, or SaaS; exposure to jewellery ecosystem is a strong plus.

- Proven experience in building and managing high-performing teams.

- Excellent communication in English, Hindi, and Gujarati.

- Digitally fluent: CRM, dashboards, mobile tech, business intelligence.

- Based in Ahmedabad with willingness to travel regularly.