Business Excellence Lead - RMG

Title-Business Excellence Lead - RMG

Work Model-WFO(5 Days,Mon-Fri)

Location-Pune, Magarpatta

1. About the Role

Lead RMG outcomes end to end. Owns the hardest specialist problems, methods, models and automation that lift the whole function. This is for those who lead through expertise. RMG delivers value to our clients, partners, associates and leaders by matching the right associate with the right opportunity at the right time. RMG play a pivotal role balancing utilizations with fulfilment rates and timelines. This role is required to ensure that the outcomes of RMG are achieved and scale before the organisation needs it.

2. Key Responsibilities

• Own RMG's workforce-planning and predictive-fulfilment models.
• Coordinate with internal and external stakeholders for fulfilment operations.
• Enhance standards and processes aligning with business needs.
• Drive the function's tooling and analytics maturity.
• Mentor Seniors and Specialists; raise the function's craft.
• Operate, certify, and report the utilization and fulfilment metrics

3. Outcomes Owned

Own Fulfilment rate, Fulfilment timeline, and utilization for the organization along with evolution of the function aligned with business needs.

4. Must-Have (Experience & Qualifications)

• 6-8 years in the function's domain, with demonstrable method/model mastery.
• Demonstrated ownership of the function's outcomes (its numbers/SLAs), not just activities.
• Strong analytical capability and senior-stakeholder management.
• Track record of mentoring.
• Graduate/post-graduate in a relevant discipline.
• Experience in IT Services preferably in organisations greater than 300 up to 2000 associates. Experience in larger IT organisations will be a plus

5. Good-to-Have

• Advanced automation / data-engineering / BI.
• A portfolio of models/automations/methods you designed, and others now use.
• Domain certifications at expert level.

6. What We Value (Behaviours)

• Outcome ownership at function/org level.
• Calmly managing ambiguity.
• Develops people.
• Systems thinking — designs for scale and control.
• Integrity on numbers, controls and commitments.

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