Business Development Officer

Role & responsibilities:

• Identify and prospect potential clients requiring BPO services including tele-sales, collections, inbound customer care, outbound surveys, and lead generation programs.
• Generate leads through cold calling, LinkedIn outreach, industry events, referrals, and direct field visits to prospective clients.
• Build and maintain an active pipeline of 30+ qualified prospects at all times, tracked in CRM or a structured pipeline tool.
• Submit weekly pipeline reports, lead status updates, and activity logs to the management.
• Track competitor BPO providers pricing benchmarks, service offerings, and client wins.
• Provide inputs from client conversations to improve service offerings, pricing models, or compliance readiness.

Preferred candidate profile

• 1-5 years of B2B sales experience BPO sales, IT services sales, or financial product distribution preferred.
• Excellent verbal and written communication in both Hindi and English able to present confidently to senior client stakeholders.
• Strong negotiation skills able to defend pricing and close on commercial terms.
• Self-starter with the ability to work independently with minimal hand-holding.
• Familiarity with RBI/TRAI compliance requirements for outbound calling (DND regulations, DNCR guidelines) is an advantage.