Business Development Manager

Sales Manager Outbound Sales

Location: Gurugram

Experience: 1-6 Years

Industry: E-commerce Logistics / Logistics Tech / Courier Aggregation

Employment Type: Full-time

About Jiffy World

Jiffy World is a technology-enabled logistics aggregator helping e-commerce and D2C businesses manage their shipping and last-mile delivery requirements through multiple courier and logistics partners on a single platform.

We are looking for a Sales Manager Outbound Sales who can proactively identify new business opportunities, build a strong prospect pipeline and convert businesses into active Jiffy customers.

This role is primarily focused on outbound prospecting and new customer acquisition, with inbound leads handled as an additional source of business.

Key Responsibilities

Outbound Sales & New Business

Identify and target potential D2C brands, e-commerce sellers, SMBs and online businesses.

Build a strong prospect database through market research, LinkedIn, industry directories, referrals and other sources.

Generate new business through cold calling, email outreach, LinkedIn outreach and direct prospect engagement.

Identify and connect with key decision-makers including founders, business owners, e-commerce heads, operations heads and logistics managers.

Conduct discovery calls and meetings to understand prospects' shipment volumes, weight profile, destinations, COD/prepaid mix, current courier setup and logistics challenges.

Identify opportunities where Jiffy's multi-courier logistics platform can add value.

Present and demonstrate Jiffy's logistics aggregation solution.

Prepare and share commercial proposals, rate cards and customized logistics solutions.

Handle objections, commercial negotiations and pricing discussions.

Drive prospects through the complete sales cycle:

Prospecting Qualification Discovery Pitch Commercial Negotiation Closure

Consistently achieve new customer acquisition, revenue and shipment-volume targets.

Maintain a healthy sales pipeline with sufficient qualified opportunities at every stage.

Inbound Lead Conversion

Respond to and qualify inbound enquiries generated through the website, campaigns, referrals and other channels.

Follow up with inbound prospects and convert qualified opportunities into customers.

Treat inbound leads as an additional revenue channel while maintaining primary focus on outbound acquisition.

Business Development & Coordination

Work closely with Commercial, Operations, Technology and KAM teams to assess feasibility, pricing and onboarding requirements.

Ensure a smooth handover of newly acquired customers after closure.

Track competitor offerings, pricing and market developments within the logistics aggregation and e-commerce logistics space.

Maintain accurate prospect, activity and pipeline data in CRM/internal systems.

Identify opportunities for additional business, upselling and cross-selling during the sales process.

What We're Looking For

25 years of experience in outbound sales, business development or new customer acquisition.

Experience in e-commerce logistics, logistics aggregation, shipping platforms, 3PL or logistics technology is highly preferred.

Experience selling to D2C brands, e-commerce sellers, SMEs or online businesses will be an advantage.

Strong hands-on experience with cold calling and prospecting.

Proven ability to generate your own pipeline rather than depending only on inbound leads.

Strong track record of taking prospects from first contact to commercial negotiation and closure.

Excellent communication, presentation and negotiation skills.

Strong commercial acumen and target orientation.

Comfortable speaking with founders, business owners and senior decision-makers.

Strong understanding of e-commerce and last-mile logistics is an added advantage.

Preferred Background

Candidates from logistics aggregators, shipping platforms, e-commerce logistics and logistics-tech companies such as Shiprocket, NimbusPost, Shipyaari, Pickrr, iThink Logistics, etc. will be preferred.

Candidates with proven experience in outbound sales of logistics/shipping solutions to D2C and e-commerce businesses are particularly encouraged to apply.

Key Skills

Outbound Sales | Business Development | New Business Acquisition | Lead Generation | Cold Calling | Prospecting | Client Acquisition | Sales Closure | Sales Pipeline Management | E-commerce Logistics | Logistics Aggregator | Shipping Solutions | D2C | E-commerce | Negotiation | Revenue Growth | Customer AcquisitionRole & responsibilities

Preferred candidate profile

Perks and benefits