Business Development Manager

Key Responsibilities

Sales Team Management

• Manage and control the complete sales team across India and international markets.
• Allocate leads and opportunities to sales executives.
• Set individual and team sales targets.
• Monitor daily, weekly and monthly sales performance.
• Conduct regular sales review meetings.
• Track salesperson activity, follow-ups, meetings, quotations and closures.
• Identify underperforming team members and take corrective action.
• Train, coach and develop the sales team.
• Participate in recruitment and onboarding of new sales employees.
• Maintain discipline, accountability and performance standards within the sales team.

Sales Target & Revenue Management

• Take ownership of monthly, quarterly and annual sales targets.
• Develop sales plans to achieve assigned revenue targets.
• Track actual sales against targets.
• Monitor MRR / recurring revenue and new customer acquisition.
• Improve conversion rates and average deal value.
• Drive upselling and cross-selling to existing customers.
• Identify gaps in sales performance and implement corrective actions.

Lead & CRM Management

• Ensure every lead is properly assigned, contacted and followed up.
• Maintain complete visibility of the sales pipeline.
• Ensure CRM is updated accurately by the sales team.
• Monitor lead-to-opportunity and opportunity-to-customer conversion.
• Track quotations, trials, negotiations and pending closures.
• Ensure no qualified lead or opportunity is left without follow-up.
• Maintain accurate sales forecasts.

Business Development

• Generate new business opportunities through direct sales, referrals, partnerships and other channels.
• Develop new customer segments and geographical markets.
• Identify potential enterprise customers.
• Develop relationships with IT companies, system integrators, MSPs, resellers and channel partners.
• Conduct customer meetings and presentations.
• Participate in commercial negotiations and deal closures.
• Build long-term relationships with key customers.

India Sales

• Develop sales opportunities across major Indian markets.
• Support regional sales activities in Mumbai, Pune, Bangalore, Chennai, Delhi NCR, Hyderabad and other markets.
• Plan customer visits and business development activities.
• Develop regional sales pipelines.
• Identify opportunities for enterprise and SMB customers.

International Sales

• Develop business opportunities in international markets.
• Manage sales opportunities from UAE, Middle East, Africa and other target markets.
• Develop international customer and reseller relationships.
• Coordinate with technical and operations teams for international customer requirements.
• Build and maintain an international sales pipeline.

Enterprise & Key Customer Management

• Personally handle important and high-value opportunities.
• Meet decision-makers, IT heads, CTOs, CIOs and business owners.
• Understand customer requirements and coordinate with technical teams for appropriate solutions.
• Lead negotiations and commercial discussions.
• Ensure smooth handover from sales to operations after order confirmation.
• Identify opportunities for renewal, expansion and upselling.

Sales Process & Operations

• Establish and maintain a structured sales process.
• Ensure proper lead follow-up quotation trial negotiation closure workflow.
• Improve sales team productivity and follow-up discipline.
• Prepare standardized sales reports.
• Maintain accurate sales forecasts.
• Coordinate with Marketing for lead generation and campaign performance.
• Coordinate with Operations, Technical Support, Finance and Management for customer requirements and order processing.

Products & Services

The candidate will be responsible for sales of ServerSage's products and services, including:

• Dedicated Servers
• VPS / Cloud VPS
• GPU Servers
• Tally on Cloud
• VDI / Citrix
• Cloud Backup
• Email Hosting
• File Cloud / Cloud Storage
• Managed IT Infrastructure
• Data Center Services
• Other Cloud & IT Infrastructure Solutions

Daily / Weekly Responsibilities

The candidate is expected to maintain strong operational control over the sales department.

Daily

• Review new leads.
• Monitor lead allocation.
• Check pending follow-ups.
• Review important opportunities.
• Support sales executives with negotiations and closures.
• Monitor sales activity and CRM updates.

Weekly

• Conduct sales team review.
• Review pipeline and expected closures.
• Review salesperson-wise performance.
• Review lost opportunities and reasons.
• Review upcoming revenue.
• Prepare management sales reports.

Monthly

• Review target vs achievement.
• Prepare sales forecast.
• Review individual salesperson performance.
• Develop next month's sales strategy.
• Identify new market opportunities.
• Present sales performance to management.

Key Performance Indicators

Performance will be measured based on:

• Monthly sales target achievement
• Quarterly sales target achievement
• New customer acquisition
• Recurring revenue / MRR growth
• Sales pipeline value
• Lead-to-customer conversion
• Salesperson-wise target achievement
• Average deal value
• Enterprise customer acquisition
• International sales
• Customer retention and upselling
• CRM compliance
• Sales follow-up discipline
• Sales forecast accuracy

Candidate Requirements

• 3-8 years of experience in sales/business development.
• Minimum 3-5 years of experience managing a sales team.
• Strong B2B sales experience.
• Experience managing sales targets and sales pipelines.
• Strong customer acquisition and business development skills.
• Experience in IT / Cloud / Hosting / Data Center / SaaS / Managed Services / Telecom / Enterprise IT will be preferred.
• Experience managing geographically distributed sales teams is an advantage.
• International sales experience is preferred.
• Strong negotiation and closing skills.
• Good understanding of CRM and sales reporting.
• Excellent communication and presentation skills.
• Strong leadership and team-management capabilities.
• Ability to work with targets and performance metrics.
• Must be comfortable dealing directly with customers and closing business.

What We Expect From This Role

We are looking for a hands-on Sales Manager, not only an administrative team supervisor.

The person should be able to:

Manage the team + control the sales pipeline + generate business + meet customers + close deals + improve sales processes + report performance + achieve revenue targets.

The candidate should take complete operational ownership of the sales team's day-to-day performance while working closely with management on growth and expansion.

Education

• Graduate in any discipline.
• MBA / PGDM in Sales, Marketing or Business Management will be an advantage.

About ServerSage

ServerSage CloudTech Pvt. Ltd. is a growing cloud infrastructure and IT services company providing Dedicated Servers, VPS Hosting, GPU Servers, Tally on Cloud, VDI, Cloud Backup, Email Hosting, File Cloud and managed IT infrastructure solutions.

We serve businesses across India and international markets including the Middle East and Africa.

We are looking for an experienced and result-oriented Sales Manager India & International to manage our complete sales team and sales operations.

This is a hands-on sales management role with responsibility for team performance, revenue targets, customer acquisition, sales processes, CRM, pipeline management and business development across India and overseas markets.