Business Development Manager

Business Development Manager IT Infrastructure Managed Services (IMS)

Location: Kochi & Thiruvananthapuram (Kerala)

No of Position: 2
Industry: IT Infrastructure Services / Managed Services
Function: Business Development & Sales
Experience: 5-12 Years

About the Role

We are looking for a dynamic, self-driven, and result-oriented Business Development Manager to drive growth of our IT Infrastructure Managed Services business across Kerala. The role involves end-to-end ownership of the sales cycle, from prospecting and lead generation to solution positioning, proposal preparation, commercial negotiations, contract closure, and customer relationship management.

This is a pure field-sales, hunter role requiring strong expertise in selling IT Infrastructure Support Services, Annual Maintenance Contracts (AMC), Facility Management Services (FMS), and Managed IT Services to corporate and enterprise customers.

The successful candidate will independently engage with customer stakeholders, understand technical requirements, prepare service proposals, coordinate with delivery teams, and convert opportunities into long-term business relationships.

Key Responsibilities

Business Development & New Customer Acquisition

• Identify, prospect, and acquire new B2B customers across enterprise, commercial, manufacturing, healthcare, education, retail, BFSI, hospitality, and government sectors.
• Generate business opportunities through field visits, networking, referrals, digital outreach, and market intelligence.
• Build and manage a healthy sales pipeline to consistently achieve assigned revenue targets.
• Develop territory-wise growth plans and execute strategies for market penetration.

IT Infrastructure Services Sales

Drive sales and business growth for:

• Annual Maintenance Contracts (AMC)
• Facility Management Services (FMS)
• IT Infrastructure Managed Services (IMS)
• Desktop Support Services
• Laptop Support Services
• Server Administration & Support
• Network Monitoring & Management
• Storage Management Services
• Helpdesk Support Services
• Resident Engineer Services
• End User Computing Support
• Data Center Support Services
• IT Outsourcing & Infrastructure Support Services

Solution Selling & Proposal Management

• Understand customer IT environments, infrastructure challenges, and operational requirements.
• Conduct site visits and customer discussions to gather requirements.
• Prepare service proposals, BoQs, commercials, cost estimates, and presentations independently.
• Design customized AMC, FMS, and Managed Service solutions based on customer requirements.
• Handle complete proposal submission and contract documentation process.

Customer Relationship Management

• Build strong relationships with CXOs, CIOs, IT Managers, Procurement Heads, Facility Managers, and decision-makers.
• Drive customer engagement throughout the sales lifecycle.
• Identify opportunities for contract renewals, upgrades, and cross-selling.
• Ensure high customer satisfaction and long-term retention.

Commercial Negotiation & Closure

• Lead commercial negotiations and contract discussions.
• Manage deal closure and revenue realization.
• Coordinate with internal service delivery and operations teams for successful onboarding and implementation.

Market Intelligence

• Monitor market trends, competitor activities, pricing models, and emerging customer requirements.
• Provide regular sales forecasts and market insights to management.
• Identify new business opportunities within the managed services landscape.

Desired Candidate Profile

• 5-12 years of successful B2B sales experience in IT Infrastructure Services, Managed Services, AMC, FMS, IT Support Services, System Integration, or IT Hardware & Networking solutions.
• Strong understanding of:
• Desktops & Laptops
• Servers
• Networking
• Storage Solutions
• IT Support Services
• Infrastructure Management Services
• Proven track record in hunting new logos and closing service contracts.
• Experience in independently managing the complete sales cycle without presales support.
• Strong commercial acumen and proposal-writing capabilities.
• Excellent negotiation, relationship-building, and presentation skills.
• Must be comfortable with extensive field sales and customer meetings.
• Existing network within the Kerala corporate market will be an added advantage.