Business Development Manager

Job Title: Business Development Manager

Job Location: Gurgaon

Role Overview:

The Business Development Manager (BDM) for Hotels will play a crucial role in driving the

growth of the hotel portfolio within Yatra platform. This individual will be responsible for

identifying, securing, and maintaining relationships with key hotel partners, negotiating

contracts, and ensuring that Yatra hotel offerings remain competitive and aligned with market

demand. The BDM will focus on expanding the hotel network and driving revenue growth

through strategic partnerships and business development initiatives.

Key Responsibilities:

1. Hotel Partnership Development:

• Identify, target, and onboard new hotel partners, including independent hotels,

hotel chains, and boutique properties within the region.

• Negotiate and finalize contracts with hotels, ensuring competitive rates and

exclusive offers for Yatra platform.

• Build and maintain long-term, mutually beneficial relationships with key hotel

partners, ensuring high levels of satisfaction and collaboration.

2. Revenue & Market Growth:

• Drive business growth by increasing the volume of hotel bookings and

maximizing revenue from hotel partnerships.

• Work closely with the sales and marketing teams to implement promotional

campaigns, exclusive offers, and seasonal promotions to boost hotel bookings.

• Continuously analyse market trends, customer preferences, and competitor

offerings to ensure Yatra stays ahead in terms of pricing, inventory, and market

positioning.

3. Negotiation & Contract Management:

• Lead negotiations with hotels to secure favourable rates, terms, and

conditions.

• Ensure all contracts and agreements are compliant with company policies and

legal requirements.

• Regularly review and renew contracts, addressing performance issues, and

exploring new opportunities for collaboration.

4. Market Intelligence & Reporting:

• Conduct in-depth market analysis to identify new business opportunities and

potential hotel partners.

• Monitor competitor activities and industry trends to inform business

development strategies and enhance Yatras market share.

• Prepare and present regular performance reports to senior management,

detailing achievements, challenges, and opportunities for growth.

5. Collaboration & Cross-Functional Coordination:

• Collaborate with marketing, sales, and operations teams to ensure that hotel

content is accurately represented on Yatra platform and that partner

expectations are met.

• Work with the customer service team to address hotel-related customer issues

and ensure a smooth booking experience.

• Coordinate with the product team to help tailor the platform’s features to better

serve hotel partners and improve the customer experience.

6. Client Relationship Management:

• Regularly visit hotel partners, attend industry events, and stay engaged to

ensure strong relationships are maintained.

• Act as the primary point of contact for hotel partners, addressing their

concerns and providing support for any issues that arise.

• Develop and implement strategies to foster loyalty among hotel partners,

ensuring high retention rates and long-term collaboration.

7. Performance Monitoring & KPIs:

• Set and track performance KPIs for hotel partnerships, including revenue

targets, conversion rates, and customer satisfaction.

• Conduct performance reviews with hotel partners and identify opportunities

for improvement or additional services.

• Regularly assess the overall effectiveness of the hotel's portfolio and make

recommendations for optimization.

Key Requirements:

Experience:

• 5-7 years of experience in business development, sales, or partnerships,

preferably within the travel, hospitality, or OTA industry.

• Proven experience in building and managing hotel relationships, including

contract negotiations and revenue generation.

• Strong background in hotel distribution, pricing strategies, and revenue

management.

Skills:

• Excellent negotiation, communication, and relationship-building skills.
• Strong analytical and strategic thinking abilities to identify opportunities and

threats in the market.

• Knowledge of the OTA landscape and digital marketing techniques.
• Ability to thrive in a fast-paced, goal-oriented environment.
• Proficiency with CRM software, MS Office, and reporting tools.

Education:

• Bachelor’s degree in Business, Marketing, Hospitality Management, or a

related field. An MBA is a plus.

Travel:

• Willingness to travel frequently to meet with potential and existing hotel

partners.

Preferred Traits:

Deep understanding of the hotel industry, including distribution models, pricing

strategies, and market segmentation.

Proactive, self-motivated, and able to work independently while maintaining a focus

on team objectives.

Ability to work cross-functionally in a collaborative environment, managing multiple

projects and deadlines simultaneously.