Business Development Manager

JOB DESCRIPTION

Manager / Senior Manager Business Development (Contact Center Solutions)

POSITION DETAILS

Title: Manager / Senior Manager – Business Development

Location: Bengaluru, India

Shift: Day Shift (IST Hours)/Night Shift

Reports To: TBD

Department: Sales (Domestic & International)

Employment Type: Full-Time

POSITION OVERVIEW

The Manager / Senior Manager – Business Development will be responsible for driving revenue growth and expanding our Contact Center Solutions footprint across domestic & international markets. This role calls for a strategic, commercially minded professional with a strong track record in domestic as well as international B2B sales — particularly within the contact center or broader technology ecosystem. The ideal candidate will be an active and enthusiastic adopter of AI-enabled tools, leveraging technology to enhance prospecting, pipeline management, and client engagement.

KEY RESPONSIBILITIES

1. Sales Strategy & Execution

Develop and implement a robust, data-driven sales strategy aligned with revenue targets.

Identify, prioritize, and penetrate target markets across APAC, India, Middle East, ANZ, UK, and Europe.

Manage a healthy sales pipeline with accurate forecasting and timely reporting.

2. Client Acquisition

Identify and engage prospective clients through strategic outreach and consultative selling.

Conduct in-depth needs assessments to understand and align with client requirements.

Present, position, and demonstrate the value of our contact center solutions compellingly.

Lead negotiations and drive deals through to closure.

3. AI Tools & Digital Enablement

Actively leverage AI-enabled sales and productivity tools for lead generation, outreach, competitive intelligence, and pipeline optimization.

Stay ahead of AI developments relevant to the contact center and BPO space, incorporating insights into sales conversations and proposals.

Champion the use of technology within the sales function to improve efficiency and effectiveness.

4. Relationship Management

Build and nurture long-term relationships with senior decision-makers, key stakeholders, internal teams, and vendor partners.

Serve as the primary point of contact for key accounts, ensuring prompt issue resolution and consistent client satisfaction.

Drive post-sales engagement to support retention and renewal.

Proactively identify and act on upselling and cross-selling opportunities to maximise revenue within existing accounts.

5. Market Intelligence

Monitor industry trends, competitor activity, and emerging technologies across target geographies.

Translate market insights into actionable growth strategies and product positioning inputs.

6. Cross-Functional Collaboration

Partner with Marketing to design and execute targeted campaigns for priority markets.

Collaborate across service verticals to create structured upselling and cross-selling motions.

Work closely with internal stakeholders to ensure solutions are tailored to client needs.

QUALIFICATIONS & REQUIREMENTS

Education

Bachelor's degree in Business Administration, Marketing, or a related discipline.

MBA or equivalent post-graduate qualification is an added advantage.

Experience

5–10 years of progressive experience in Business Development or Sales roles.

Minimum 5 years of experience selling Contact Center Solutions or related technologies.

Demonstrated success in meeting and exceeding sales targets in international markets.

Proven exposure to and success across APAC, India, Middle East, ANZ, UK, and European markets is essential.

Skills & Competencies

Strong working knowledge of contact center technologies, platforms, and solutions.

Proficient and enthusiastic user of AI tools — including AI-driven CRM, sales intelligence, and productivity platforms.

Excellent communication, negotiation, and executive-level presentation skills.

Ability to engage credibly with C-suite and senior decision-makers.

Demonstrated ability to upsell and cross-sell complementary services, with a strategic mindset for growing revenue within existing accounts.

Strategic thinker with strong analytical and problem-solving capabilities.

Proficiency in CRM software and sales analytics tools.