Business Development Manager

Job Description

We are looking for an experienced Business Development Manager (BDM) to own post-sale enterprise account growth, customer retention, and revenue expansion. Once an enterprise account is signed, you will take full ownership of product launch, relationship management, and driving lifetime value (LTV) through strategic upselling, cross-selling, and stakeholder engagement.

Key Responsibilities

• Account Growth & Retention: Build multi-level relationships within hospitals and clinics, track usage patterns, and drive recurring revenue through upselling and cross-selling new modules or upgrades.
• Churn & Risk Management: Monitor account health, identify churn risks early, and proactively resolve friction points to sustain high customer satisfaction.
• LTV Optimization: Ensure clinicians and healthcare administrators experience ongoing clinical, operational, and commercial value from the platform.
• Engagement & Outreach: Plan and execute doctor meets, product training sessions, and stakeholder programs to maximize product adoption.
• Team & Operations Management: Coach internal KAMs/support executives or client-side clinic staff to ensure smooth daily operations and workflow integration.
• Cross-Functional Collaboration: Partner with internal Product, Sales, and Support teams to communicate customer feedback and resolve technical or operational barriers.

Desired Candidate Profile

• Experience: 56 years in Healthcare BD, Hospital Account Management, Pharma GTM teams (New Therapy/Innovative Drugs), or Specialized Diagnostics (Genomics, Stem Cell, Genetic Screening).
• Domain Knowledge: Deep understanding of hospital workflows, clinical decision support, and medical decision-making processes.
• Stakeholder Management: Proven track record of managing multi-level healthcare stakeholders, including doctors, hospital administrators, procurement teams, and IT staff.
• Skills: Strong persuasive communication, problem-solving, analytical aptitude, and proficiency in CRMs, MS Office, and digital tools.
• Personal Traits: High ownership, persistent, extroverted, and adaptable to slow-moving or dynamic accounts.
• Travel: Willingness to travel frequently to client sites, hospitals, and clinics.
• Languages: Fluent in English and the local territory language.