Business Development Manager

Role & responsibilities

About the Role

Alpha Reach is looking for an experienced and result-oriented Manager / AGM / GM / VP Business Development (BPO Sales)to drive client acquisition, business development, and revenue growth. The ideal candidate will have strong experience in BPO/ITES sales, B2B business development, client acquisition, and handling domestic and international clients.

Key Responsibilities

• Generate new business opportunities through cold calling, email outreach, LinkedIn, networking, references, and client meetings.
• Identify and acquire new domestic and international clients for BPO and outsourcing services.
• Build and maintain strong relationships with decision-makers and key stakeholders.
• Manage the complete sales cycle from lead generation and requirement gathering to proposal, negotiation, closure, and client onboarding.
• Achieve monthly, quarterly, and annual sales and revenue targets.
• Prepare business proposals, presentations, quotations, and commercial offers.
• Maintain a strong sales pipeline and ensure timely follow-ups with prospects.
• Coordinate with operations and recruitment teams for smooth client onboarding and service delivery.
• Identify new markets and business opportunities to expand the company's client base.
• Maintain accurate CRM records and regularly update sales activities and pipeline status.
• Develop strategies to increase revenue, improve market presence, and generate repeat business.
• Lead and coordinate with the business development/sales team to achieve organizational targets.

Preferred BPO Services Experience

• Customer Support
• Technical Support
• Sales Process
• Lead Generation
• Backend Operations
• Recruitment Process Outsourcing (RPO)
• Chat & Email Support

Preferred Candidate Profile

• 8+ years of overall experience in BPO, Customer Support, Sales, Business Development, or Outsourcing.
• Candidates with a proven career progression from Customer Support Executive / Telecaller / Sales Executive / Process Associate at junior level to Business Development Manager / Senior Business Development roles will be preferred.
• Should have a strong understanding of BPO operations and customer-facing processes through hands-on experience.
• Proven experience in transitioning from operational/customer-facing roles into sales and business development.
• Strong experience in BPO Sales, B2B Business Development, client acquisition, and revenue generation.
• Experience in independently generating leads and converting prospects into clients.
• Experience handling domestic and/or international clients.
• Strong understanding of BPO services such as Customer Support, Technical Support, Sales Processes, Lead Generation, Backend Operations, RPO, and Chat & Email Support.
• Excellent communication, presentation, negotiation, relationship management, and deal-closing skills.
• Proven track record of achieving sales targets and generating business revenue.
• Leadership and team-management experience will be an advantage.
• Should be target-oriented, self-driven, commercially focused, and capable of working independently.
• Candidates based in Noida/Delhi NCR or willing to relocate to Noida are preferred.
• Graduate in any discipline; MBA/PGDM in Sales, Marketing, or Business Management will be an added advantage.