Business Development Manager

JD - Assistant Business Development Manager

• Prospecting/Business Development - managing end to end customer relationship.
• Leading, mapping and developing business and seeding opportunities for existing customers through data and insight activation.
• Screening potential businesses through market analysis, deal requirements, potential and financial analysis
• Maintain regular connects with customer to understand evolving customer needs and challenges. Utilize this information to inform strategic decisions and refine service offerings.
• Manage connections with key stakeholders, both external (customers) and internal teams, serving as a central point for communication, feedback, and collaboration.
• Identify and cultivate new business opportunities with current customers.
• Regularly track & analyse customer feedback and ratings to gauge satisfaction levels with the service provided. Utilize this data to identify areas for improvement & enhance overall customer experience.
• Strategic Planning - collaborate with Business Development Manager to develop and execute business plans to achieve market entry, drive sales & establish pricing strategies.
• Provide regular updates and conduct business reviews with customers and management to ensure alignment and address any concerns.
• Operational Excellence - Work closely with cross-functional teams, including operations, marketing, finance, IT and customer service, to develop and execute strategies aimed at enhancing service delivery efficiency and effectiveness.
• Assist in the rollout and continuous improvement of the digital service model framework, ensuring that it aligns with business objectives and customer needs.
• Collaborate with the supply chain team to ensure product availability and timely delivery to customers. Monitor inventory levels & coordinate with supply chain team to manage stock levels.
• Reporting & Analysis - Collaborate with the Business Development Manager to analyze financial reports and assess the performance of business initiatives.
• Regularly review pricing strategies to ensure they meet regulatory requirements and market conditions.

Key requirements:

• Be a strategic, highly adaptable and entrepreneurial person with 5 7 years of proven experience in Tele-sales, business development preferably in FMCG sector
• Have strong communication, negotiation and influencing skills with key stakeholders
• Embrace a high growth mindset with strong love for consumers, shoppers and customers
• Good understanding of market dynamics, consumer behaviour, supply chain processes, and customer service principles.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office, Salesforce and CRM software.