Business Development Manager

Role: MICE - Operations

Level: Deputy Manager

Reporting To: Vice President - Corporate Channel

Location: Mumbai

About the Function: MakeMyTrip's Corporate Channel business enables organizations to manage their travel and event requirements with efficiency and control. Its flagship product, MyBiz, is a self-booking platform designed to simplify business travel—offering real-time bookings, policy compliance, and cost optimization. Today, over 59,000 companies use MyBiz to streamline their corporate travel operations.

The business also houses a fast-growing MICE (Meetings, Incentives, Conferences, and Exhibitions) vertical that delivers end-to-end solutions for group travel and events. From offsites and reward programs to large-scale conferences and exhibitions, the MICE team drives seamless execution through a strong supplier network, centralized contracting, and cost-effective planning.

Together, MyBiz and MICE position MakeMyTrip as a comprehensive partner for corporate mobility and engagement—empowering organizations to manage both everyday travel and strategic events with equal excellence.

About the Role: The incumbent in this role will be responsible for end-to-end execution of corporate MICE movements (Meetings, Incentives, Conferences & Exhibitions) across domestic and international destinations.

The role demands strong operational control, vendor coordination, financial discipline, crisis handling capability, and seamless on-ground delivery for large corporate groups ranging from 50 to 1000+ pax.

This position requires a detail-oriented professional capable of managing multiple high-value accounts while ensuring operational excellence and client satisfaction.

What Will You Be Doing

• Manage end-to-end execution of MICE movements from post-sales handover to final billing closure.
• Execute domestic and international corporate events including incentives, conferences, leadership meets, and R&R programs.
• Prepare detailed operational plans covering travel, stay, transfers, F&B, and event setups.
• Coordinate with vendors including airlines, hotels, DMCs, transport providers, and event agencies for seamless delivery.
• Negotiate with vendors to secure cost efficiencies, upgrades, and added value services.
• Monitor event budgets, track costs, and ensure margin protection as per defined P&L.
• Validate supplier invoices and coordinate with finance for payments, reconciliations, and billing closure.
• Manage visa processes and ensure timely documentation and compliance for all travelers.
• Coordinate closely with clients, share updates, and handle last-minute changes effectively.
• Travel with groups when required to manage on-ground execution and overall guest experience.
• Oversee event delivery including check-ins, F&B functions, theme nights, and production setups.
• Handle operational challenges such as delays, overbookings, or unforeseen disruptions.
• Develop contingency plans to manage risks and ensure smooth execution in critical situations.
• Maintain trackers, share status updates, and conduct post-event reviews.
  
  

Qualification & Experience

• Graduate with 6–10 years of experience in contracting, sales, operations, or MICE.
• Prior exposure to corporate travel, event management, or hospitality will be preferred.
  
  

Key Success Factors For The Role

• Demonstrating a deep understanding of corporate business development and account management.
• Engaging with leading industry professionals and clients, building strong relationships and networks.
• Gaining exposure to data analysis, insights generation, and strategic decision-making.
• Exploring domestic and international MICE destinations through travel opportunities.