Business Development Manager ServiceNow

About the Role

Flexton is looking for an India-based ServiceNow Business Development Manager with prior US market exposure to drive new business across consulting, implementation, development, staffing, training, and managed services. You'll own the full sales cycle — from prospecting to closed revenue — leveraging your existing network in the ServiceNow ecosystem and your experience engaging US clients.

What You'll Do

• Generate and close new ServiceNow business opportunities
• Work closely with the Flexton US Sales team & India Delivery team on GTM strategy
• Work closely with ServiceNow Account Executive and pursue business opportunities
• Coordinate with the Marketing Agencies on branding and to generate potential sales leads
• Build relationships with CXOs, IT Heads, CIOs, and ServiceNow decision-makers
• Build pipeline via LinkedIn, outreach, referrals, partnerships, and events
• Own the sales cycle: prospecting → discovery → proposal → negotiation → closure
• Partner with delivery teams on proposals, SOWs, and commercial offerings
• Develop partnerships with ServiceNow customers, partners, and consulting firms
• Track pipeline, forecasts, and revenue through CRM
• Hit monthly/quarterly revenue and business-development targets

What You'll Need

• 5+ years in B2B IT services Business Development/Sales, with a proven track record of closing new business
• Experience selling ServiceNow-related services (Consulting, Implementation, ITSM, ITOM, CSM, SPM, Staffing, Managed Services, or Training)
• Existing network in the ServiceNow/IT ecosystem (strongly preferred)
• Experience with US, UK, or Middle East markets (a plus)
• Strong consultative selling, negotiation, and relationship-building skills
• Excellent communication and interpersonal skills — able to build trust with senior US decision-makers across calls, email, and in-person settings
• Comfortable working US hours/overlap as needed to support the target market
• Ability to self-generate pipeline, not just work inbound leads
• Proficient in using AI tools (prospecting, outreach personalization, sales intelligence, CRM automation) to sharpen targeting and speed up the sales cycle
• Comfort with CRM and sales-performance dashboards