Business Development Manager - Customer Experience
HR CENTRAL SERVICES · Delhi · onsite · Posted 38d ago
About a minute. You'll make an account on the way through.
About this role
Business Development & New Client Acquisition:
- Identify and acquire new enterprise clients across Delhi/NCR.
- Build and manage a healthy pipeline of CX and customer engagement opportunities.
- Drive the complete sales cycle - prospecting, lead generation, client meetings, solutioning, proposals, negotiations and closure.
- Build relationships with senior stakeholders across CX, Customer Service, Contact Centre, Operations, Digital, Marketing, CRM and Technology.
- Identify opportunities across CX, Contact Centre, CRM, MarTech, Digital Engagement, Analytics, AI and Customer Lifecycle Management.
- Build a strong network across enterprise organisations and CX ecosystem players.
- Track market trends, competitor activity, client requirements and emerging opportunities.
- Represent the company at relevant industry forums and client engagements.
- Coordinate with Operations, Technology, Data, MarTech and CX teams for solution development.
- Lead client presentations, RFP/RFI responses and commercial discussions.
- Ensure opportunities are commercially viable and aligned with business objectives.
- Own agreed new-business and revenue targets.
- Maintain accurate visibility of pipeline, opportunities, sales stages and closures.
- Develop strategic accounts and identify cross-sell or upsell opportunities.
- Work closely with leadership to shape the Delhi/NCR CX growth strategy.
What We Are Looking For:
- 5+ years of experience in Business Development, Enterprise Sales, B2B Sales or Strategic Account Acquisition.
- Experience in CX, BPO, Contact Centre, CRM, MarTech, Digital, Technology or Customer Engagement services.
- Proven ability to generate new business and close enterprise deals.
- Strong network and relationships within the Delhi/NCR market.
- Strong understanding of consultative and solution-led selling.
- Ability to independently create opportunities rather than relying only on inbound leads.
- Strong communication, presentation, negotiation and stakeholder-management skills.
- Commercially driven with a strong hunter mindset.
- Comfortable working in a fast-paced, entrepreneurial environment and building a business from the ground up.
Sourced from iimjobs