Business Development Manager - Converged Communications

BD Converged Communications

Role Overview:

The role of a Business Development Manager is that of a growth catalyst for our Converged Communication portfolio (Cloud Telephony, Omni-channel, SIP Trunk, SMS, RCS) in our Top-End Logos.

The primary mandate is to move beyond passive account management to proactively build, nurture, and accelerate a robust sales funnel.

The role entails partnering with our sales teams and external channel partners to lead technical conversations, orchestrate product demonstrations, and drive successful customer adoption.

Key Deliverables:

Active Funnel Orchestration:

- Own the end-to-end sales lifecycle within the top 500 accounts.

- Initiate, qualify, and progress leads, ensuring a healthy pipeline at every stage from initial conversation to final conversion.

Hands-On Sales Activation:

- Lead the charge on technical presentations and product demonstrations.

- Must be able to translate converged communication solutions into clear business value for C-suite and IT heads of Medium Enterprises.

Ecosystem Alignment:

- Drive collaborative sales motions by aligning our internal sales teams and channel partners.

- Ensures all parties are equipped with the right messaging and technical support to close deals.

Penetration Strategy:

- Execute a systematic plan to deepen portfolio penetration. Identify whitespace within existing top-end SMB accounts and convert those gaps into revenue-generating projects for SIP, RCS, and Cloud Telephony services.

Outcome Accountability:

- Move the needle on adoption metrics.

- Success is measured by the quality of the funnel built and the actual volume of customer conversions achieved through strategic partner/sales orchestration.

Desired Profile & Skills:

- Experience: 10 - 12 years in the Converged Communications space (Cloud Telephony, CCaaS, UCaaS, Omni-Channel (WhatsApp, RCS, SMS) specifically targeting the SMB/Enterprise segment.

- Technical Mastery: Proficiency in the technical stack: SIP, VoIP, Cloud Telephony, WhatsApp and API-based communications (SMS/RCS).

- Influence & Orchestration: Proven track record in an indirect/partner-led sales model. You must have the gravitas to influence partner teams and the agility to drive them toward results.

- Education: Bachelor's degree in engineering or business administration. An MBA is highly preferred.

Key Behavioral Attributes:

- Sales Hunger: Should possess an aggressive drive to hunt for opportunities within existing logos. The person should not just be an administrator; but are a business driver.

- Technical Evangelism: Ability to articulate converged communications value propositions that resonate with business leaders, not just IT managers.

- Relentless Execution: A commitment to moving conversations from interest to demonstration to signed contract with speed and precision.