Business Development Manager - BPO

Key Responsibilities

• Generate new business opportunities in Domestic and International markets.
• Identify potential clients across industries such as E-commerce, BFSI, Telecom, Healthcare, Travel, Logistics, and Retail.
• Develop and execute sales strategies to achieve revenue and profitability targets.
• Build and maintain a strong sales pipeline through networking, referrals, cold calling, email campaigns, LinkedIn outreach, and industry events.
• Conduct client meetings, presentations, and solution demonstrations.
• Prepare commercial proposals, RFP/RFI responses, and contracts.
• Negotiate pricing, service levels, and commercial terms.
• Achieve monthly, quarterly, and annual sales targets.
• Collaborate with Operations, HR, Quality, IT, and Transition teams for successful client implementation.

Qualifications & Skills

Bachelor's Degree in Business Administration, Marketing, Sales, or related field. MBA preferred.

510 years of experience in BPO/KPO/ITES business development.

Strong B2B sales, negotiation, presentation, CRM, and relationship management skills.