Business development - Inside Sales

Roles and Responsibilities :

Drive end-to-end revenue growth through inside sales by acquiring new B2B customers,
growing customers acquired by the executive, and supporting the Field Sales team in
customer acquisition.
The role will own the customer lifecycle through Hunting Onboarding First Order
Farming Cross-sell Retention GMV Growth, while providing inside-sales support to
Field Sales for identified acquisition opportunities.
Key Responsibilities
1. New Customer Acquisition – Hunting
• Identify and target high-potential B2B customers through outbound calling,
WhatsApp, digital channels, databases and referrals.
• Qualify prospects, engage decision-makers and convert leads into customers.
• Own the inside-sales funnel from prospecting qualification onboarding first
transaction.
• Achieve assigned targets for new customer acquisition, conversion and GMV.
2. Account Growth
• Own customers acquired by the executive and drive repeat business and higher
GMV.
• Increase wallet share through cross-sell, upsell and category expansion.
Internal
• Drive repeat orders, transaction frequency and AOV through structured calling and
digital engagement.
• Build strong customer relationships and proactively manage churn and inactive
accounts.
3. Field Sales Acquisition Support – ~20%
• Support Field Sales teams in customer acquisition through inside-sales
interventions.
• Work on leads/prospects identified by Field Sales through calling, qualification,
follow-ups and appointment coordination.
• Support Field Sales in converting high-potential prospects into active customers.
• Ensure timely handover, follow-up and closure tracking between Growth Hub and
Field Sales.
• Maintain clear ownership and avoid duplication of customer engagement.
4. Order & Customer Management
• Support customers on product, pricing, availability, orders and fulfilment.
• Coordinate with Category, Operations, Logistics, Finance and CX teams for smooth
order execution.
• Resolve customer queries and follow up on receivables where required.
5. CRM & Performance Management
• Maintain accurate customer, lead, enquiry and order data in CRM.
• Track pipeline, conversions, active customers, repeat business and account
growth

Job Requirements :

• 4-10 years of experience in B2B sales or telesales environment.
• Proven track record in client onboarding, customer acquisition, and retention.
• Strong skills in outbound calling, cold calling, inside sales, lead generation, and digital sales.