Business Development Executive

Job Summary

As a Business Development Executive, your main responsibility will be to bring new business opportunities to the company.

You will identify potential customers, contact them, understand what they need, introduce our products or services, arrange meetings or demonstrations, follow up with prospects and work towards closing business.

You will work closely with our sales, technical and support teams when a customer needs additional information or a product demonstration.

You do not need to be a programmer or software developer for this position.

However, you should be comfortable understanding software products and explaining their benefits to customers in simple language.

Your Main Responsibilities

Lead Generation

• Find new potential customers through different channels.
• Research businesses and organizations that may need our software or IT services.
• Build and maintain a list of potential customers.
• Identify the right person to contact within an organization.
• Contact potential customers through phone calls, WhatsApp, email and other appropriate channels.
• Generate new business opportunities through outbound activities.
• Follow up with old leads and prospects.
• Identify opportunities from existing customer networks and referrals.

Customer Communication

• Speak with business owners, managers and decision-makers.
• Understand the customer's current process and requirements.
• Ask the right questions before recommending a product or service.
• Explain our software and services in simple and practical language.
• Answer basic questions about pricing, features and services.
• Maintain professional communication throughout the sales process.

Product Presentation and Demonstration

• Understand our SaaS products and services properly.
• Conduct basic online or in-person product demonstrations.
• Show customers how a product can solve their specific problem.
• Explain important features, plans and pricing.
• Coordinate with the technical team when a detailed technical explanation is required.
• Make sure the customer understands the product before moving towards the next stage.

Business Development

• Identify new markets and customer segments.
• Find businesses that could benefit from our SaaS products.
• Explore opportunities for partnerships and referrals.
• Build relationships with potential business partners.
• Contact schools, businesses, institutions and other organizations based on our product requirements.
• Research competitors and understand what customers are currently using.
• Share useful information about customer requirements with the management team.

Follow-Ups

• Maintain regular communication with interested prospects.
• Schedule follow-up calls and meetings.
• Follow up after product demonstrations.
• Follow up on quotations and proposals.
• Understand why a prospect has not made a decision.
• Address basic objections and coordinate internally when additional support is required.
• Maintain proper follow-up until the opportunity is closed, lost or postponed.

Sales Conversion

• Convert qualified leads into paying customers.
• Discuss pricing and plans with customers within approved company guidelines.
• Negotiate professionally when required.
• Coordinate the final stages of the sales process.
• Maintain accurate information about every opportunity.
• Ensure that confirmed customers are properly handed over to the relevant team.

CRM and Reporting

• Maintain customer and lead information in the CRM or company sales system.
• Update call status and follow-up information regularly.
• Maintain records of meetings, demos, proposals and conversions.
• Prepare daily and weekly sales updates.
• Track your sales pipeline.
• Report important customer feedback to your manager.
• Keep records of lost opportunities and the reasons behind them.

What We Expect From You

We are looking for someone who can communicate confidently with customers and is willing to learn.

You should be able to:

• Start a conversation with a new customer.
• Understand what the customer actually needs.
• Explain a product without using complicated technical language.
• Handle basic objections.
• Follow up without being careless or pushy.
• Maintain proper records.
• Take responsibility for your leads.
• Work towards business targets.
• Learn from unsuccessful conversations.
• Work with the team when a customer requires additional support.

Required Skills

• Good verbal communication
• Good listening skills
• Lead generation
• Customer handling
• Business development
• Sales follow-up
• Basic negotiation
• Presentation skills
• Basic computer knowledge
• Internet and email knowledge
• WhatsApp communication
• BasicCRM knowledge
• Time management
• Customer relationship management

Preferred Skills

The following experience will be an advantage:

• SaaS sales
• IT sales
• Software sales

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.