Business Development Executive

Role & responsibilities :

1. Lead generation and qualification

2. Value Articulation

3. Upsell/Cross-sell ratio

4. Customer retention rate

5. Product adoption

6. Daily five BOs meeting

7. First contact resolution (FCR) rate

8. Escalation rate

9. Support ticket closure rate

10. Average time to resolve (ATR)

11. Customer retention rate

Preferred candidate profile :

1. Time to respond to customer inquiries

2. Resolution time for complex issues

3. Number of customer interactions handled

4. Support ticket volume reduction

5. Knowledge base utilization