Business Development Executive

Job Overview

We are looking for a Business Development Executive – E-Commerce & Online Sales to handle customer enquiries, marketplace communications, lead follow-ups, and sales support through eBay and IndiaMART.

This role is suitable for candidates with 0–3 years of experience, including freshers who have good communication skills, customer-handling ability, and basic computer knowledge. Candidates with prior experience in e-commerce, customer support, telecalling, inside sales, IndiaMART, eBay, or online marketplace operations will be preferred.

Key Responsibilities

Customer Support & Enquiries

• Respond to customer enquiries through calls, emails, WhatsApp, and marketplace platforms.
• Understand customer requirements and provide appropriate product information.
• Follow up with prospective customers and convert enquiries into sales opportunities.
• Maintain professional and timely communication with customers.
• Record customer interactions, enquiries, and follow-ups accurately.

eBay & E-Commerce Support

• Handle customer messages and emails received through eBay.
• Support product listing and catalog management.
• Monitor product listings and marketplace activities.
• Assist with online advertising campaigns and promotions.
• Track orders, enquiries, and account performance.
• Review basic marketplace reports and identify areas for improvement.

IndiaMART & Lead Management

• Handle incoming IndiaMART leads, calls, and customer enquiries.
• Follow up with marketing and online-generated leads.
• Share quotations, product details, and other required information with customers.
• Coordinate with the sales team for order processing and customer requirements.
• Track leads from initial enquiry through follow-up and order confirmation.
• Maintain accurate lead and customer records.

Required Skills

• Good verbal and written communication skills.
• Fluency in English, Hindi, Kannada, Telugu, and Tamil is preferred.
• Basic knowledge of MS Office, Excel, email, WhatsApp, and internet applications.
• Good customer-handling and follow-up skills.
• Ability to communicate professionally with customers.
• Strong attention to detail and organisational skills.
• Positive attitude, willingness to learn, and target-oriented approach.
• Candidates with knowledge of IndiaMART, eBay, e-commerce, customer support, telecalling, inside sales, or online lead management will have an added advantage.