SA
Business Development Executive
SAGE APOTHECARY PVT LTD · Gurugram · onsite · Posted 52d ago
Not disclosed3–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
The ideal candidate will have experience in all stages of the sales cycle. They should be confident with building new client relationship and maintaining existing ones. They should have evidence of strong skills and possess good negotiation skills.
KRA of BDE
Key Result Areas (KRAs) define the core responsibilities and focus areas for the Point of Contact (POC) team to ensure smooth operations and customer satisfaction.
Customer Communication Management
Serve as the main point of contact for customer inquiries, concerns, or requests.
Provide timely responses through various communication channels (email, phone, chat, etc.).
Issue Resolution
Address customer complaints, issues, or concerns effectively and professionally.
Ensure prompt resolution of any problems or issues related to services, products, or delivery.
Information Provision
Offer accurate and up-to-date information to customers regarding product details, pricing, availability, shipping, etc.
Ensure that the customer receives the necessary information to make informed decisions.
Relationship Management
Maintain positive relationships with customers by providing personalized and empathetic service.
Build and maintain trust and loyalty with customers through effective communication.
Customer Feedback Collection
Gather customer feedback on products and services and relay relevant insights to other teams (e.g., sales, support, or product development).
Identify trends in customer feedback that may indicate areas of improvement.
Collaboration with Other Departments
Work closely with other teams (e.g., sales, logistics, support) to ensure that customer requests or issues are addressed in a timely manner.
Act as a liaison between the customer and internal departments to ensure smooth workflows.
Documenting Customer Interactions
Accurately document customer interactions, including details of inquiries, complaints, resolutions, and follow-ups.
Maintain records for reference, future actions, and compliance purposes.
Maintaining Service Levels and SLAs
Adhere to service-level agreements (SLAs) and internal standards for response time, resolution time, and customer satisfaction.
Managing Escalations
Identify issues that require escalation and ensure they are handed off to the appropriate team or higher-level management.
Handle sensitive situations with professionalism, ensuring customers feel heard and valued.
Customer Retention and Loyalty
Focus on keeping customers satisfied and engaged, which can increase retention and reduce churn.
Implement strategies to ensure customers return for repeat business.
If SC will not come so POC will do there work
Qualifications
KRA of BDE
Key Result Areas (KRAs) define the core responsibilities and focus areas for the Point of Contact (POC) team to ensure smooth operations and customer satisfaction.
Customer Communication Management
Serve as the main point of contact for customer inquiries, concerns, or requests.
Provide timely responses through various communication channels (email, phone, chat, etc.).
Issue Resolution
Address customer complaints, issues, or concerns effectively and professionally.
Ensure prompt resolution of any problems or issues related to services, products, or delivery.
Information Provision
Offer accurate and up-to-date information to customers regarding product details, pricing, availability, shipping, etc.
Ensure that the customer receives the necessary information to make informed decisions.
Relationship Management
Maintain positive relationships with customers by providing personalized and empathetic service.
Build and maintain trust and loyalty with customers through effective communication.
Customer Feedback Collection
Gather customer feedback on products and services and relay relevant insights to other teams (e.g., sales, support, or product development).
Identify trends in customer feedback that may indicate areas of improvement.
Collaboration with Other Departments
Work closely with other teams (e.g., sales, logistics, support) to ensure that customer requests or issues are addressed in a timely manner.
Act as a liaison between the customer and internal departments to ensure smooth workflows.
Documenting Customer Interactions
Accurately document customer interactions, including details of inquiries, complaints, resolutions, and follow-ups.
Maintain records for reference, future actions, and compliance purposes.
Maintaining Service Levels and SLAs
Adhere to service-level agreements (SLAs) and internal standards for response time, resolution time, and customer satisfaction.
Managing Escalations
Identify issues that require escalation and ensure they are handed off to the appropriate team or higher-level management.
Handle sensitive situations with professionalism, ensuring customers feel heard and valued.
Customer Retention and Loyalty
Focus on keeping customers satisfied and engaged, which can increase retention and reduce churn.
Implement strategies to ensure customers return for repeat business.
If SC will not come so POC will do there work
Qualifications
- Bachelor's degree 3+ years in sales industry
- Experience in full sales cycle including deal closing Demonstrated sales success
- Strong negotiation skills
- Strong communication and presentation skills
- CRM experience is preferre
Sourced from foundit
Skills
Sales CycleNegotiation Skillspresentation skillsCRM Experience