Business Development Executive

Role Overview

We are seeking a driven and customer-focused Inside Sales Executive to join our high-performing Inside Sales team. The role involves converting inbound leads, recovering abandoned carts, and driving demo-to-order conversions through proactive outreach and follow-ups.

This is an individual contributor role focused on achieving revenue targets, maintaining pipeline discipline, and delivering a seamless customer experience.

Key Responsibilities

1. Inside Sales & Revenue Generation

• Handle inbound leads, demo follow-ups, and abandoned cart recovery to drive conversions and revenue.
• Execute structured follow-up cadences through calls, WhatsApp, and other channels.
• Achieve and exceed monthly and quarterly individual revenue targets.
• Proactively engage with warm and hot leads to accelerate the sales cycle.

2. Pipeline & CRM Discipline

• Maintain accurate and up-to-date records in CRM tools for all leads and customer interactions.
• Track personal conversion metrics and identify areas of drop-off.
• Work on improving funnel efficiency and conversion rates.
• Prioritize leads based on intent signals and follow-up status.

3. Customer Engagement & Closures

• Handle inbound and outbound sales conversations with confidence and empathy.
• Address customer queries, objections, and concerns to build trust and drive purchase decisions.
• Provide tailored product recommendations based on customer needs and preferences.

4. Team Collaboration & Feedback

• Work closely with Customer Delight, Product, and Operations teams for smooth handovers and issue resolution.
• Share customer insights, common objections, and feedback to improve products and customer journeys.
• Participate in team huddles and training sessions to strengthen sales skills and stay aligned with targets.

5. Continuous Improvement

• Stay updated on product features, new launches, and the competitive landscape.
• Test and refine personal call strategies and sales scripts to improve conversion rates.
• Contribute ideas to increase repeat purchases and customer lifetime value.

Qualifications & Skills

• Any graduate degree.
• 13 years of experience in inside sales, telesales, or customer-facing sales roles.
• Proven ability to meet and exceed individual sales targets.
• Experience in lead follow-up, abandoned cart recovery, or funnel-based selling is a plus.
• Strong communication, negotiation, and objection-handling skills.
• Comfortable using CRM tools, sales dashboards, and virtual communication platforms.
• Ability to manage multiple leads and priorities in a fast-paced environment.
• Customer-first mindset with strong problem-solving skills.
• High energy, resilience, and a strong bias toward action.