Business Development Executive

Job description

Business Development Executive

Cityfurnish | Furniture & Appliance Rental

About the Role

We are looking for a proactive, client-focused Business Development Executive to work from our office and drive both new business and account health for existing clients. This role suits someone with a sales/ops background who is comfortable on the phone and in person with clients, and who can stay composed and solution-oriented when handling escalations delayed deliveries, product quality issues, installation problems, or service complaints.

Key Responsibilities

Business Development

Identify and pursue new B2B opportunities corporates, co-living operators, hospitality, and bulk/turnkey furniture rental clients

Build and manage a sales pipeline; achieve monthly/quarterly rental subscription targets

Prepare and present rental proposals, package options, and pricing to prospective clients

Negotiate terms, tenure, and pricing in line with company policy

Client & Account Management

Serve as the primary point of contact for assigned client accounts after the sale is closed

Coordinate with the operations and fulfillment center teams to ensure delivery and installation timelines are met

Proactively update clients on order status, expected delivery dates, and any changes in plan

Support clients through upgrades, exchanges, returns, and renewals

Escalation & Issue Resolution

Handle client escalations directly and professionally including delayed deliveries, product quality concerns, or installation/service issues

Liaise with operations, warehouse, and quality teams to investigate the issue and drive a fast resolution

Keep clients informed with honest, timely updates while a resolution is in progress, to protect trust and retention

Stay calm and firm under pressure, including with frustrated or demanding clients, without escalating tension unnecessarily

Flag recurring issues to management to help improve delivery and quality processes

Reporting & Coordination

Maintain accurate records of leads, client interactions, complaints, and resolutions in the CRM

Share regular reports with management on pipeline status, account health, and open escalations

Work closely with the operations team to flag at-risk orders before they become client-facing issues

Required Skills & Qualifications

Bachelor’s degree in Business, Sales or marketing related field

1–3 years of experience in Business Development, Sales, Operations or Client Servicing, ideally with exposure to operations, logistics, or order fulfillment

Strong verbal communication skills — confident speaking with clients over phone, email, and in person

Demonstrated ability to manage pressure and de-escalate tense client conversations

Basic understanding of operations/supply chain concepts — delivery timelines, installation, quality checks, and dispatch

Proficiency in MS Excel/Word; CRM experience is a plus

Strong negotiation, follow-up, and problem-solving skills

Key Competencies

Client-first mindset with the maturity to manage difficult conversations

Cross-functional coordination across sales, operations, and quality teams

Resilience and composure under pressure

Ownership mentality — sees client issues through to resolution rather than just escalating and moving on

What We Offer

A fast-growing, India-leading brand in the furniture & appliance rental space

Exposure to both B2B and B2C client management

A collaborative office environment with clear growth paths in sales and account management