Business Development Executive - SaaS & Customer Success

Job Summary

Marketing

Experience: 0-1 Years

Responsibilities

• Identify, generate, and qualify new business opportunities through cold calling, email campaigns, LinkedIn, referrals, and inbound leads.
• Schedule and conduct product demonstrations, presentations, and discovery meetings.
• Manage the complete sales cycle from lead generation to deal closure and handover.
• Prepare proposals, quotations, and follow-up communications.
• Build and maintain strong customer relationships to drive retention, renewals, referrals, and upselling opportunities.
• Onboard new customers and conduct user training sessions.
• Provide first-level product support via phone, email, WhatsApp, and remote sessions, ensuring timely resolution or escalation of issues.
• Maintain accurate CRM records, sales pipeline, customer interactions, and support tickets.
• Collect customer feedback, identify improvement opportunities, and collaborate with internal teams to enhance customer experience.
• Plan and execute basic lead generation campaigns using LinkedIn, email marketing, Google Ads, Meta Ads, and other digital channels.
• Create sales collateral, presentations, customer success stories, and product documentation.
• Use AI tools to automate research, prospecting, proposal writing, customer communication, meeting summaries, and reporting.
• Stay updated on industry trends, competitor activities, and emerging technologies to identify new business opportunities.

Skills

• B2B Sales
• Business Development
• Lead Generation
• Inside Sales
• SaaS Sales
• Customer Success
• Customer Support
• CRM Management
• Product Demonstrations
• Cold Calling
• Email Marketing
• LinkedIn Prospecting
• WhatsApp Business
• Negotiation
• Proposal Preparation
• Customer Relationship Management
• Microsoft Excel
• Microsoft Office
• Google Workspace
• AI Tools
• Google Ads
• Meta Ads
• Digital Marketing
• Presentation Skills
• Problem Solving

Certifications

• Salesforce Sales Representative Certification
• Google Ads Search Certification
• Google Ads Display Certification
• Google Analytics (GA4) Certification
• Meta Certified Digital Marketing Associate
• LinkedIn Marketing Labs Certification
• Google AI Essentials
• ChatGPT & Prompt Engineering Certification

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.