Business Development Executive -IQ/0145

Job Responsibilities

Customer Service

·  Act as the primary interface between customers and Accuramech, ensuring seamless communication and effective handling of customer requirements

·  Prepare and submit sales quotations accurately and within the required timeline.

·  Coordinate with Production, Design, Sales and Quality teams to support planned production output and achieve on-time delivery targets.

·  Monitor monthly sales plans and track the status of parts under manufacturing.

·  Resolve order-related issues promptly to ensure timely customer service and share inventory status with customers whenever required.

·  Conduct customer satisfaction surveys, collect feedback and coordinate the resolution of customer queries.

·  Calculate, monitor and report On-Time Delivery (OTD) and On-Time In-Full (OTIF) performance.

·  Monitor customer enquiries and ensure timely, professional responses.

·  Maintain the enquiry register and analyse enquiry reports to track status, conversion and pending actions.

·  Create sales orders in the system and promptly acknowledge receipt of customer orders.

·  Update and monitor relevant sales and customer-service information on Microsoft Teams.

Sales & Business Development

·  Facilitate effective coordination and communication among internal support functions.

·  Follow up on opportunities and enquiries to convert them into confirmed business.

·  Organise and participate in trade fairs, exhibitions and other business-promotion events.

·  Plan and conduct customer visits to strengthen relationships and develop new business opportunities.

·  Gather, analyse and share market intelligence, including customer, competitor and industry developments.

·  Assist in the preparation of quarterly and annual reports, sales forecasts and budgets.

Marketing

·  Develop and execute a comprehensive communication plan based on customer insights to strengthen the Accuramech brand across customer segments.

·  Drive digital marketing initiatives, including website management and engagement across relevant social-media platforms.

·  Create online and offline marketing content, including brochures, collaterals, e-mailers and presentations.

·  Design and implement web campaigns to communicate new products, parts, capabilities and company updates.

·  Prepare and circulate newsletters to customers at planned intervals.

·  Regularly update the company LinkedIn page with relevant, accurate and engaging content.

·  Coordinate and arrange meetings with existing and prospective customers, including scheduling and follow-up actions.

Software Knowledge

·  Proficiency in Microsoft Office applications, particularly Excel, Word, PowerPoint, Outlook and Microsoft Teams.

·  Knowledge of SAP will be preferred.

Additional Responsibilities

·  Coordinate and monitor organisational insurance policies related to products, as applicable.

·  Promote awareness of and compliance with Environment, Health and Safety (EHS) requirements in line with company and Group best practices.

·  Ensure adherence to applicable company policies, procedures and regulations.

·  Maintain ISO-controlled documents and support document-control requirements.