Business Development & Customer Relationship Executive
Alpha Technologies · Bengaluru · onsite · Posted 20d ago
Undisclosed2–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
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Role Overview
The Associate - Growth (GRW) and Customer Success (CS) is a dual-function, client-facing role that sits at the intersection of two equally important commercial responsibilities - generating new business revenue and retaining existing clients.
On the Growth side, you will identify, pursue, and convert new business opportunities - owning the full sales cycle from first contact to signed agreement. On the Customer Success side, you will manage existing client relationships - ensuring renewals are completed on time, clients are trained and engaged, escalations are resolved, and the companys recurring revenue is protected and grown.
This role is applicable across the company - with the specific product set, target client segment, and geographic territory defined by the Reporting Head at the time of joining.
Roles Responsibilities
1. New Business Development Lead Generation
o Follow up on assigned leads and arrange meetings with prospective B2B clients across the assigned territory / zone in a timely and structured manner.
o Generate leads independently through field experience, market research, referrals, networking, and observation of industry events and regulatory developments.
o Research prospective client institutions - their business profile, organizational structure, regulatory context, and technology maturity - to build relevant engagement and project strategies.
o Attend industry events, conferences, and seminars to identify new prospects and build APTs presence and credibility in target markets.
o Maintain an organized, current pipeline of all prospects in the CRM system at all times.
2. Product Demonstrations Pre-Sales Engagement
o Develop thorough, in-depth functional knowledge of all assigned APT products - for both sales conversations and post-sale client advisory.
o Conduct structured, confident product demonstrations and presentations for prospective clients - positioning APTs solutions as the most relevant fit for the clients specific needs.
o Prepare supporting documentation - quotations, product notes, and proposal decks - to move deals forward efficiently and professionally.
o Handle commercial negotiations within approved parameters and close business deals - ensuring full documentation is handed over accurately to the CS and Billing teams.
o Consistently work towards and surpass assigned quarterly and annual new business targets.
3. Client Relationship Management Account Retention
o Develop long-term, trusted relationships with key stakeholders across assigned existing client accounts - positioning yourself as a reliable, knowledgeable, and responsive point of contact.
o Schedule and conduct regular client meetings and structured check-ins - monitoring satisfaction levels, addressing concerns proactively, and reinforcing the value of APTs products and services.
o Create and execute quarterly client engagement plans - structured around key accounts, upcoming renewals, and product awareness or training needs.
o Act as the first point of contact for client complaints and escalations - owning the resolution process and coordinating internally to ensure prompt, professional closure.
o Proactively seek and document client feedback and share structured insights with the concerned teams.
4. AMC Subscription Renewal Management
o Take full ownership of AMC and subscription renewals for all assigned client accounts - tracking renewal timelines, initiating engagement well in advance, and ensuring zero unplanned churn.
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