Business Development & Customer Experience Executive

Role & responsibilities

1. Social Media Sales & Engagement

• Convert incoming digital leads into confirmed sales through direct calling and proactive follow-ups.
• Monitor company social platforms continuously to engage prospects in comments and direct messages (DMs).
• Drive revenue growth by responding instantly to online product inquiries and upselling services.

2. Client Relationship Management

• Build strong bonds with existing and new clients to ensure high retention and repeat business.
• Resolve client grievances professionally, maintaining a high level of customer satisfaction.

3. Vendor & Partner Coordination

• Liaise with external social media handlers to align digital marketing campaigns with sales goals.
• Coordinate with courier partners to ensure smooth dispatch, tracking, and timely delivery of orders.
• Manage operations with specialized vendors (such as whitesmiths/metal artisans and other suppliers) to ensure quality control and product availability.

4. Brand Representation & Exhibitions

• Promote a premium brand image across all physical and digital customer touchpoints.
• Participate in exhibitions and trade shows (both within the organization and externally) to showcase products and secure spot sales.

5. Administration & Data Hygiene

• Maintain office records, client data, and transactional logs in an organized, error-free manner.
• Ensure front-office decorum and day-to-day administrative tasks run seamlessly.

Preferred candidate profile

• Language Skills (Mandatory): Fluent, professional verbal and written communication in English and Hindi.
• Language Skills (Added Advantage): Working knowledge or fluency in Tamil or Telugu will be highly preferred.
• Experience: 13 years in social media sales, customer relations, client servicing, or event coordination.
• Key Skills:
• Excellent persuasive and negotiation skills over the phone and in person.
• Strong coordination capabilities to manage multiple external vendors simultaneously.
• Willingness to travel for out-of-house exhibitions and events.
• Basic computer literacy for office record maintenance.

Perks and benefits

• Competitive fixed monthly salary.
• Performance-based incentive structure
• Annual bonus on performance
• Travel allowances for external exhibitions.

Why Join Rudraksha Valley?

• Rapidly Expanding Brand: Be a part of a fast-growing, high-potential segment in the lifestyle and spiritual e-commerce sector.
• Dynamic Work Culture: We foster an environment that rewards high performers, creative thinkers, and natural problem-solvers.
• Growth Opportunities: We believe in promoting internal talent and offering competitive incentive structures for target-driven roles.