Business Development and Ops Intern

Description

About the Role

Delhivery is India's largest fully-integrated logistics platform by revenue as of Fiscal 2023. We are seeking a motivated and results-driven Business Development Intern to join our Sales team. In this role, you will work at the frontlines of our newly launched intra-city service line driving brand awareness, building B2B client relationships, generating leads, and supporting telecalling efforts that directly impact business growth.

This is a high-ownership, high-impact internship designed for individuals who are passionate about sales, logistics, and building businesses from the ground up.

Key Responsibilities

Brand Awareness & Market Positioning

Conduct B2B interactions with potential clients to introduce and position Delhivery's newly launched intra-city delivery service line.

Represent Delhivery's brand in the field, building awareness among local businesses, SMEs, and enterprises.

Understand the competitor landscape and communicate Delhivery's unique value proposition effectively.

Lead Generation, Telecalling & Sales

Drive app downloads and facilitate pricing demos with prospective business clients.

Conduct outbound telecalling to prospective businesses and existing leads.

Follow up with app download leads and interested prospects to drive activation and first-order conversion.

Qualify leads through telephonic interactions and schedule meetings or demos where required.

Document and maintain a pipeline of interested businesses using structured reporting formats.

Actively follow up with leads to convert prospects into active clients.

Re-engage inactive leads and customers to maximize conversions and repeat business.

Achieve daily and weekly telecalling, follow-up, and lead conversion targets.

Business Development

Prospect and approach potential clients for domestic and intra-city logistics services.

Build and maintain relationships with customers, ensuring satisfaction and repeat business.

Collaborate with the local Sales team to meet and exceed lead generation and activation targets.

Coordination & Reporting

Work closely with operations and customer service teams for smooth service delivery.

Maintain accurate records of customer interactions, feedback, and follow-up actions.

Prepare regular reports on outreach activities, lead pipeline, telecalling performance, and conversion metrics.

Qualifications & Requirements

Currently pursuing or recently completed a Bachelor's degree in Business, Marketing, Logistics, Supply Chain, or a related field.

Strong communication, interpersonal, and presentation skills comfortable talking to customers both in person and over the phone.

Self-motivated and target-oriented; ability to work independently with minimal supervision.

Eagerness to learn about logistics, supply chain, B2B sales, and customer acquisition.

Basic proficiency in MS Office (Excel, PowerPoint, Word).

Prior internship or project experience in sales, telecalling, marketing, or business development is a plus, but not required.