Business Development (Air Express)- Associate/ Sr Associate

About the Role

We are looking for a high-impact Business Development professional to drive new client acquisition, account growth, and revenue generation for our Cross-Border Air Express business.

The role will involve acquiring and managing customers across e-commerce, SMEs, and enterprise segments, understanding their international shipping requirements, and offering the right air express solutions.

Key Responsibilities

• Identify, prospect, and onboard new customers for Cross-Border Air Express services.
• Drive monthly and quarterly shipment volume and revenue targets.
• Build and manage the sales pipeline through cold calling, field visits, referrals, and market mapping.
• Understand customer requirements including destination countries, shipment volumes, product categories, and shipping frequency.
• Pitch suitable international air express and cross-border logistics solutions.
• Develop and maintain strong relationships with customers and drive account growth.
• Identify opportunities for upselling, cross-selling, and revenue expansion.
• Coordinate with Operations, Customer Service, Pricing, and other internal teams for smooth customer onboarding and service delivery.
• Negotiate commercial terms and rates within approved pricing guidelines.
• Track competitor pricing, market trends, and business opportunities in the international logistics space.
• Maintain accurate records of leads, meetings, opportunities, and conversions in CRM.
• Conduct regular account reviews to drive customer satisfaction and retention.
• Coordinate with internal teams to resolve billing, documentation, and service-related escalations.

Required Skills

• Mandatory experience in Air Express / International Courier / Cross-Border Logistics sales.
• Proven experience in B2B/B2C field sales and business development.
• Experience in acquiring new customers and managing existing accounts.
• Strong understanding of international shipping and cross-border logistics.
• Knowledge of customs and international shipping documentation will be an added advantage.
• Strong communication, negotiation, and relationship management skills.
• Target-oriented approach with strong business development skills.
• Ability to independently manage a territory and build a sales pipeline.
• Proficiency in MS Office and CRM tools.
• Willingness to travel extensively within the assigned territory.