Business Crew - Health & Wellness (Retail Store)
Broadway · Hyderabad · onsite · Posted 70d ago
Undisclosed2–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
About Broadway
Broadway is Indias modern department store, bringing together the best digital-first, emerging, and established brands across Beauty & Personal Care, Health & Wellness, Fashion & Lifestyle, Footwear & Accessories, Home, and more. We are creating a retail experience where discovery, education, and exceptional customer service come together.
Role Overview As the Business Crew - Health & Wellness, you will lead the day-to-day operations of the Health & Wellness department, ensuring an exceptional customer experience while driving sales, team performance, and operational excellence.
Key Responsibilities Business & Sales - Drive daily, weekly, and monthly sales targets for the Health & Wellness department.
- Improve conversion, average bill value (ABV), units per bill (UPT), and repeat customer engagement.
- Deliver personalized product recommendations based on customer needs.
- Identify opportunities to maximize category performance through upselling and cross-selling.
- Deliver a premium, consultative shopping experience.
- Resolve customer concerns professionally and efficiently.
- Build long-term customer relationships through trust, education, and personalized recommendations.
- Support wellness events, sampling activities, and in-store brand activations.
- Ensure shelves are fully stocked, visually appealing, and compliant with Broadway merchandising standards.
- Monitor stock availability, replenishment, expiry management, and inventory accuracy.
- Coordinate with the inventory and operations teams to minimize stock loss and shrinkage.
- Maintain hygiene, storage, and safety standards for all wellness products.
- Execute visual merchandising guidelines for the category.
- Support new product launches, promotional campaigns, and seasonal displays.
- Partner with brand representatives to improve customer engagement and product knowledge.
- Track departmental KPIs and share performance updates with the Department Manager.
- Ensure compliance with company policies, SOPs, billing processes, and audit requirements.
- Maintain accurate records related to inventory, damages, and customer feedback.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Customer-first mindset with consultative selling skills.
- Strong understanding of retail operations and inventory management.
- Ability to work in a fast-paced retail environment.
- Problem-solving and decision-making capability.
- High ownership and execution orientation.
- 2-5 years of experience in retail, preferably in Health & Wellness, Nutraceuticals, Pharmacy, FMCG, Sports Nutrition, or Modern Trade.
- Prior experience leading a retail team is preferred.
- Knowledge of supplements, vitamins, organic foods, wellness products, or preventive healthcare is an advantage.
- Graduate in any discipline.
- Certification or educational background in Nutrition, Pharmacy, Life Sciences, Health & Wellness, or related fields will be an added advantage.
- Consistently achieves sales and productivity targets.
- Builds a knowledgeable, high-performing team.
- Delivers exceptional customer satisfaction and repeat business.
- Maintains high standards of merchandising, inventory accuracy, and compliance.
- Creates a culture of ownership, learning, and customer obsession on the shop floor.
Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.
Sourced from naukri
Skills
Customer ServiceCustomer ExperienceCustomer Engagementcustomer satisfactionNutritionconsultative sellingcustomer feedbackMerchandisingHealthcareInventory ManagementcomplianceCustomer RelationshipsModern TradeLife Sciences
About Broadway
Broadway
Retail
120
employees
2023
3 years old
New Delhi, Delhi
India
₹17.1L PA avg
Avg at Broadway
About
About BroadwayAt Broadway, were redefining modern retail through immersive, customer-first experiences. Our stores host multiple leading and emerging brands across beauty, wellness, fashion, and lifestyle categories. We thrive on building strong, culture-led teams that bring our purpose to life on the floor every day.
Industries
Retail
Employee ratings
10 reviews
3.9/ 5
Culture
3.4
Career growth
3.3
Work-life
3.8
Employees rate it well for
Compensation & Benefits43Work-Life Balance40
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