Business Continuity Service- L2

Role & responsibilities

Exp-6+ years

Location-India WFO

Role- L2 Business Continuity Service

• Disaster Recovery & Compliance:
• In-depth review of Disaster Recovery Plans (DRPs) and managing approvals in IRM.
• Conducting DRP Q&A sessions and participating in ad-hoc private alignment meetings to guide consumers through our DRP process.
• Periodically and proactively engaging with BCM leads to obtain BCP updates, discover critical items, and update BCP plans in ServiceNow.
• Incident Management & IRM Collaboration:
• Escalating and following up on the resolution of incidents with the IRM Team.
• Collaborating with the IRM team on tool releases, including UAT testing, incident management, and user story prioritization.
• Serving as the primary point of contact for continuity events outside of Spains business hours.
• Documentation, Knowledge Management & Tooling:
• Creating and updating documentation in Confluence.
• Managing the Service Owners Google Chat.
• Maintaining the teams Google Site (updating FAQs, how-tos, roles, team members, etc.) and potentially assisting with a future migration from Google Sites to SharePoint (during the Microsoft migration).
• Operations & Continuous Improvement:
• Identifying and developing AI and automation opportunities to optimize team processes.
• Participating in daily team standups and regular progress reporting.

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