Business Continuity Lead

Job Summary

The Phoenix Business Continuity Lead is responsible for defining, governing and executing the Project Phoenix Business Continuity strategy to ensure that business operations, customer service, financial processes, manufacturing activities, supply chain operations, regulatory obligations and supporting technology services remain protected throughout the transformation lifecycle. The role is accountable for identifying, assessing, and mitigating continuity risks arising from programme delivery, system changes, data migration activities, cutover execution, organisational change and deployment activities. The Phoenix Business Continuity team will function as an operational resilience team protecting enterprise operations before, during and after cutover.

Key Responsibilities

Business Continuity Strategy Governance

• Define and implement the global Business Continuity approach across the programme, ensuring continuity risks are identified, assessed, and actively managed.
• Align continuity strategy with enterprise risk, controls, and compliance frameworks.
• Establish business continuity governance, standards, controls and reporting.
• Ensure continuity requirements and risks are embedded into programme governance, stage gates and deployment readiness criteria.
• Ensure all implementation partners meet contractual continuity obligations.

Continuity Planning Execution

• Lead and oversee identification of critical business processes across the end-to-end process landscape, facilitating Business Impact Assessment (BIA) and plan development.
• Establish continuity plans that safeguard critical operations during design, deployment, and transition phases.
• Develop, maintain, and test Business Continuity Plans (BCPs) for key scenarios (e.g. system cutovers, data migration, disruption to operations).
• Develop end-to-end recovery scenarios across people, process, data, application and technology dimensions, ensuring these are integrated across programme workstreams.
• Ensure manual workarounds and fallback procedures are documented, tested, and deployable.

Integration with Transformation Delivery

• Work in close partnership with Business Process Owners, Change, and Technical teams to embed continuity into business and technical design decisions and deployment plans.
• Provide challenge and oversight to ensure delivery plans are safe to land from an operational perspective.
• Validate operational readiness for cutover, hypercare, and business-as-usual reporting.
• Validate recovery capabilities through rehearsal exercises and testing.

Risk, Controls Compliance

• Partner with Business Information Protection Security to define and implement continuity-related controls, ensuring alignment with regulatory, SOx/GxP, and audit requirements.
• Partner with Technology, Infrastructure, Security and Delivery partners to ensure technical resilience requirements are incorporated into solution design.
• Ensure robust audit trails, documentation, and evidence are in place to support compliance requirements.

Testing, Readiness Go-Live Assurance

• Define the Phoenix Cutover Continuity framework.
• Identify all continuity risks associated with deployment events.
• Lead continuity testing (e.g. scenario testing, cutover rehearsals, failover simulations) to validate plans.
• Define and track continuity entry and exit criteria for deployment waves.
• Provide clear go/no-go recommendations based on operational readiness and risk exposure, supported with evidence based continuity risk assessments.
• Oversee business continuity decision-making during deployment command centre operations.
• Support hypercare command centres and incident governance, ensuring lessons learned are incorporated between deployment waves.

Stakeholder Alignment and Communication

• Act as the single point of accountability for business continuity across functions and markets.
• Engage senior stakeholders to ensure clarity on risks, mitigation plans, and required decisions.
• Drive awareness and adoption of continuity plans across the business.

Capabilities and Experience

• 10+ years experience leading Business Continuity, Operational Resilience, Service Continuity or Deployment readiness activities within complex enterprise transformation programmes.
• Demonstrable experience supporting major ERP transformations, preferably SAP S/4 HANA implementations.
• Strong stakeholder management with the ability to challenge senior leaders and influence decisions; experienced in presenting continuity risks to Executive level audiences.
• Ability to lead cross-functional teams through ambiguity and crisis scenarios.
• Experience managing continuity activities across design, build, test, deploy, hypercare and business stabilisation phases.

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