Business Communications Analyst

• Support the planning, drafting, editing and delivery of communications for digital product releases, enhancements, incidents and operational changes.
• Translate technical updates, product changes and stakeholder feedback into clear, business-friendly content for different audiences.
• Create or update release notes, internal emails, FAQs, user guides, stakeholder updates, presentations and SharePoint content.
• Partner with product, technology, business readiness, operations and commercial stakeholders to understand communication needs and confirm key messages.
• Maintain communication calendars, templates, distribution lists, approval records and communication repositories.
• Support translation workflows by coordinating requests, preparing content for translation, tracking review input and helping maintain consistency across languages.
• Support urgent communications by helping clarify the issue, audience impact, action required and next steps.

• 1 to 2 years of total experience in content management, copywriting, business communications, corporate communications or a related communications role.
• Experience drafting internal or stakeholder communications in partnership with business, product or technical subject matter experts.
• Professional-level English language skills, both written and verbal, with the ability to write clear, accurate and audience-focused business communications.
• Attention to detail, with experience editing, proofreading and quality-checking content before publication or distribution.
• Oganization, planning and time management skills, with the ability to prioritize, self-manage and follow through on assigned work.
• A proactive, collaborative and solutions-driven working style, with confidence asking questions, flagging risks and taking initiative when information is unclear.

• Communication Adaptability: Able to adapt communication styles to different audiences.
• Digital Communication Tools: Familiar with digital communication and collaboration tools.
• Agile Project Tools: Familiar with Jira and other agile project management platforms.
• Healthcare Experience
• Multilingual Communication

• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Ensures Accountability: Holds self and others accountable to meet commitments.
• Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Optimizes Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.

• Competitive salary
• Multicultural and hybrid working environment
• Private Medical Insurance
• Employee Wellbeing Benefits
• Educational Development Program

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.