Business Care, Customer Servicing - Corporate Banking

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Role Summary

We are seeking a detail-oriented and service-focused banking operations professional for the role of Officer / Assistant Officer Corporate Banking [IBG] Servicing Operations. The role will support end-to-end servicing for corporate banking clients across trade services, cash management, tax-related services, and phone banking channels. The successful candidate will be expected to manage client and internal stakeholder requests with accuracy, timeliness, and professionalism, while ensuring adherence to internal policies, regulatory requirements, operational controls, and service standards.

Requirement

• 1 7 years of relevant experience in banking operations, client servicing, or operations support within the Indian banking sector.
• Hands-on exposure to corporate banking operations, service request handling, and operational query resolution.
• Working knowledge of corporate banking, trade services, cash management, tax-related services, and phone banking processes.
• Experience in managing service interactions through phone banking or similar customer service channels.
• Good understanding of RBI guidelines, banking compliance requirements, internal controls, and operational risk standards.

Preferred Knowledge Areas

Candidates with knowledge or exposure in the following areas will be preferred:

• Trade and trade finance
• Payments and collections
• Inward and outward telegraphic transfers
• Electronic banking systems and processes
• Debit card service
• Account opening
• Loan servicing

Key Responsibilities

• Handle queries, service requests, and operational follow-ups for assigned corporate banking products and services.
• Provide accurate, timely, and professional support to clients, business teams, and internal operations stakeholders.
• Support day-to-day servicing activities across corporate banking, trade services, cash management, tax-related services, and phone banking.
• Ensure compliance with defined turnaround times, escalation procedures, internal operating guidelines, and applicable regulatory requirements.
• Identify service gaps, escalate recurring issues appropriately, and contribute to process improvements that enhance client experience and operational effectiveness.

Key Skills and Competencies

• Strong verbal and written communication skills with the ability to engage professionally with clients and internal stakeholders.
• Client-centric mindset with a strong focus on service quality, ownership, and timely resolution.
• Analytical problem-solving skills with the ability to assess issues, identify root causes, and coordinate effective resolution.
• Ability to understand client requirements and provide appropriate guidance within defined process and policy frameworks.
• Adaptability and willingness to learn new banking products, systems, and operational processes.
• Strong collaboration skills with the ability to work across business, operations, risk, and support teams to drive closure.