Business Associate
Porter · Chennai · onsite · Posted 68d ago
Undisclosed2–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Group Company: Porter
Designation: Business Associate
Office Location: Chennai
Position description:
Responsible for overseeing frontline operations, including leading the calling team, ensuring high-accuracy ticket resolution within defined TATs, and managing partner and customer escalations. Acts as the primary point of contact for critical cases such as goods damage and missing items, while driving effective surge management and city-level communications to ensure seamless operational execution.
Responsible for overseeing frontline operations, including leading the calling team, ensuring high-accuracy ticket resolution within defined TATs, and managing partner and customer escalations. Acts as the primary point of contact for critical cases such as goods damage and missing items, while driving effective surge management and city-level communications to ensure seamless operational execution.
Primary Responsibilities:
Provide office support and act as the Team Lead for the calling team, ensuring smooth day-to-day operationsManage ticketing with high accuracy, adhering to 24-hour and 48-hour TAT complianceHandle escalations from partners and customers, including walk-in cases, with timely resolutionAct as the first point of contact for goods damage and missing cases, ensuring proper coordination and closureLead surge management initiatives and drive city-level communication effectively Reporting Team
- Reporting Designation: Category Manager
- Reporting Department: HSC Chennai
Educational qualifications preferred
- Degree: Bachelor Degree Preferred
Required work experience
- Industry: Any
- Role: Office support / Associate
- Years of experience: 2-3Yrs
Required Knowledge:
Ops ticketing workflowsSurge city operationsBasic tools (Excel, dashboards) Required Skills:
Strong leadership stakeholder managementProblem-solving with high attention to detailAbility to manage escalations and drive execution under pressure Work Environment Details: Work from Office
Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.
Sourced from naukri
Skills
workflowshandle escalationsticketingStakeholder Managementoperationscompliance
About Porter
Porter
HiringInternet
Easiest way to deploy on AWS/GCP/Azure
2.2k+
employees
2014
12 years old
Bangalore,Karnataka
India
About
Marketplace platform. for last-mile logistics.
Industries
Internet
Employee ratings
852 reviews
3.5/ 5
Culture
3.4
Career growth
2.8
Work-life
3.6
Employees rate it well for
Work Culture101Salary75Senior Management63Work Life Balance55Work Environment47
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