Business Associate - Client Servicing

Job Description

Role : Business Associate - Client Servicing
Job location : Goregaon (West), Mumbai
Department : Client Servicing
This job role includes rotational shifts and rotational week offs
Salary for freshers: 3.28LPA

Roles and Responsibilities:

• Efficiently handle the customer service operations for international clients spread across 89 countries
• To convince and convert clients in order to meet revenue targets
• Work in collaboration with the Project Management Team for efficient project management.
• Shoulder responsibility for effective email communication with international clients and the home team.
• Handle client inquiries via Emails, calls, and chats to provide appropriate solutions, thereby increasing business
• Work in collaboration with the Marketing team for the implementation of strategies
• Manage B2B accounts and handle client calls effectively.

Desired Candidate Profile:

• Graduates from any field/ MBA Freshers
• Desirable: 1 year of experience in a Customer service role
• Desirable: Knowledge about Scientific Publications and STEM industry
• Knowledge of MS Office
• Coordination and effective decision-making skills
• Good verbal and written communication skills
• Ability to prioritize tasks according to urgency and impact
• Should be flexible to work in rotational shift timings: 6 am to 3 pm/10 am to 7 pm/3 pm to 12 midnight / 10pm to 7am.
• Should be flexible to work in rotational Saturday and Sunday working environments.